System Administrator
Saaj Al Arz Bakery LLC, Sharjah, UAE
Total years of experience :11 years, 10 Months
• Troubleshooting different devices such as Computers / Laptops/Network & Local Printers/ Scanners remotely.
• Receiving calls and solving them in a short period of time.
• Responsible for diagnosing & resolving hardware, software & end users incidents.
• Install and configure new PC hardware and software on desktops, laptops and peripherals such as printers, external drives and other related hardware & applications
• Installing and configuring local and network printers and scanners.
• Maintaining computer peripheral devices like printers and resolve associated problems.
• Monitoring and maintaining computer systems and networks.
• Interacting with staff or clients through a series of actions, either face-to-face or over the phone, to Help set up system or resolve issues.
• Providing support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Set up new users' accounts and profiles and deal with password issues
• Working continuously on a task until completion (or referring to third parties, if appropriate)
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Performing basic computer wired and wireless network troubleshooting
• Handling daily technical support activities on desktop support, data network and server
• planning and undertaking scheduled maintenance upgrades
• investigating, diagnosing and solving computer software and hardware faults
• repairing equipment and replacing parts
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