Training & Operations specialist
MEGA Training & Consultancy
Total years of experience :16 years, 9 Months
To ensure that every aspect of clients training goes smoothly. Making evaluations and feedback research. To process results of training, evaluations and feedback to improve the quality of each training session.
Taking measurements for each session and doing statistical research and analysis.
• Responsible for measuring GRC consistency production
• Improved quality of GRC panels through ratio change to increase durability and endurance.
• Have helped in the development & production of the GRC cement procedures.
• Introduced the spray method of introducing fiber glass to make the GRC cement.
• Responsible for understanding customer concerns and worries in terms of satisfaction.
• Been consultant for Australian and NewZealndfor one year
• Participated in IEHE consortium for higher education as a translator and education consultant for the year 2011 for four days.
• Been responsible for meetings with Australian University representatives and even renewing contracts with new clauses for profit with New Zealand University representatives.
• Been sent to Australia for a training session in 7 of the top Universities there.
• Responsible for understanding customer concerns and worries in terms of satisfaction.
06/07 - 08/07 LUSH, (Natural Bath Products) Technical Support Riyadh, SA
• Organizing the file system for the company within a week.
• Responsible for the training of new salesman for different branches in different cities, mainly Riyadh.
• The proper translation of new products that arrive every three months.
05/06 - 04/07 LUSH, (Natural bath products) Sales man Riyadh, SA
• Responsible for managing the store, and monitoring the flow of merchandise monthly.
• Raised the stores sales due to ability to interact with all kinds of customers professionally.
• Translated the 70 page brand brochure to be sent to main company at UK.
01/02 - 01/04 BLIMPIE, New York, NJ
• Worked in Blimpie restaurants as a cashier for two years.
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OTHER EXPERIANCE: 02/04 - 12/05 MANHATTAN BAGELS, Edison, NJ
• Supervised a Manhattan Bagel shop from monitoring the baker to closing the register and the store for a year
Al YamamahUniversity, Riyadh, SA Bachelor's degree in Business Administration June 2012 GPA 2.96/ 4.0
Associates in chemical sciences, September 2004 GPA 3.16/ 4.0 KEY COURSES: Financial Accounting Operations Management Organizational Behavior General Physics I & II General & Organic Chemistry I & II Calculus I, II & III General Biology I & II Microbiology Psychology 101 Psycotherapy Intermediate Financial Accounting I Quality Management Quality Control TQM Production Methods and Processes Quality Assurance Macro accounting Financial Management
