Retail Operations Manager
Shahnaz Husain Group of Companies - Cosmetics
Total des années d'expérience :15 years, 1 Mois
I recruited to fill new retail operations position to provide multi-store management and leadership role in Shahnaz Husain Ayurveda. I was part of the corporate retail team to provide stores with sales, inventory control, visual presentation standards, Trainer and budget planning execution & much more for 7 Retail Products Stores + 2 Salons with+40 staffs reports to me . Added new store development /opening execution and systems implementation to responsibilities.
# Drafted and implemented associate selling assessment for managers to use as coaching tool to improve customer service and create a selling environment.
# Point person for successfully opening 1 new store concept development, employee training programs, inventory receipts and store set up and systems implementation. Increased retail sales volume by 14%.
# Closely Monitor, Analyzed & Implemented enhanced policies & Standard Operating Procedure Retail that reduced risk 40% of Stock shrinkage.
# Spearheaded design and introduction of new retail commission structure for all line-level managers and sales representatives.
# Served as primary resource Person to resolve customer problems.
home Centre, the largest home retailer in the Middle East with 100 Store across the Middle East, North Africa and the Indian subcontinent, Home Centre offers an extensive and impressive range of furniture, home furnishings, home accessories, bed and bath and kitchenware. I was Complete responsible for Retail operations of large format retail space of over +60, 000 Sq. ft with team size of +80 members + $12 million in annual turnover with 1 Assistant Store Manager + 1 Merchandiser Analyst + 1 Visual Merchandising Manager + 1 Back Store warehouse Manager + 6 Department Managers + 3 Shift Supervisors directly reporting to me.
As a Store Business Head my main aim was to achieve:
# Sales against set targets of each Departments individually and the Store as a whole Setting of annual and seasonal operational objective for store (Budgets, Events, Staffing, Shrinkages etc.)
# To achieve budgeted top line and bottom line gross profit,
# Plan and execute Annual Brand Event Calendar ensuring sufficient stock levels for all major events Standardization of Departments in all aspects, specifically KMP's to be in line with guidelines including signages.
# Review& analyze stock and sales reports monitoring over and under stocks, implementing any corrective action required to rectify.
# ageing stock to be included Ensure replenishment from the warehouse is done on time to avoid losing opportunities
Reduce stock loss to a minimal level and maintain below the group budgeted shrinkage figures.
# Maintain expenses level within budgetary constraints in line with turnover and gross profit levels.
# Provide quarterly business review to Business Head -Region to get involved in the Business development and expansion, implementation and integration of new initiatives within the region.
SEPHORA is leading retailer of perfume and cosmetics store operates approximately 2, 300 stores in 33 countries worldwide, with an expanding base of over 430 stores across the Americas, founded in France. Owned by Moët Hennessy Louis Vuitton (LVMH), the world's leading luxury goods group. I was Complete responsible for Retail operations of 3 large format retail Store space of over +9, 000 Sq. ft with team size of +100 members + $ 3.5 million in annual Sales turnover.
Developed sales focus, targeting relationship building within compressed sales cycle improving customer retention by 15%.
Improved slumping sales in a retail chain by readjusting policies to be customer friendly, trained staff in relationship building to identify and act upon closing opportunities within a compressed sales cycle. Developed product and service training schedules to provide complete solutions.
Ensured that loss prevention policies, systems, and procedures were implemented in all stores and that any discrepancies in stock inventory were investigated to minimize the risk of loss.
Successfully added new store development /opening execution and systems implementation to responsibilities of SEPHORA Store Ambience Mall, Gurgaon in Mar2014.
Promoted to Retail Operations Manager- South India Region after learning the business; served as Store manager/ Area Retail Manager for Six years, Responsible for 30 retail operations in 4 states of South India Region and $2.5 million in annual sales with team size of +70 members includes 4 area Managers, Regional Product’s Trainer, Regional Visual Merchandising Manager.
Streamlined business processes and enhanced operational efficiency levels.
Implemented merchandising policy in accordance with mission and core values of company.
Identified and developed territory specific objectives and action plans that increased sales, Control Shrinkage and payroll goals.
Administered semi-annual and annual employee appraisal.
Reduced retail Products out of stock average by 5% across the entire region by implementing a standard reporting & execution Process.
Conducted daily, weekly conference calls/monthly Manager's meeting; discussed sales/marketing strategies, and performance reviews for each location.
Designed more attractive merchandise presentation strategies and special marketing campaigns, resulting in increased store traffic and profits.
After 5 years of excelling of Store Manager’s Position, Promoted to Area Operation’s Manager of New Delhi City. Assist the Regional Sales Manager- North India, in the general operations of total 7 retail stores with a yearly sales volume of $1 million.
The Body Shop is a British Cosmetic, Skin Care & Perfume company that was founded in 1976 in Brighton, UK by Dame Anita Roddick. It currently has a range of 1, 000 products which it sells in about 3, 000 owned and franchised stores internationally in more than 65 countries. I was Complete responsible for Retail operations of 1 EBO with retail space of over +600 Sq. ft with team size of +6 members + $ 3.5 K in annual Sales turnover.
Managed daily showroom operations including: showroom visual design, sales growth stimulation and ensuring employees provided the highest standards of customer satisfaction and quality service.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly, positively, and efficiently.
Promoted from Assistant Store Manager to Acting Store Manager within 6 months, Promoted from Acting Manager to Retail Store Manager within 4 months, I was Completely responsible for Retail operations of 1 EBO with retail space of over +800 Sq. ft with team size of +10 members + $ 4 K in annual Sales turnover.
Manage the day -to- day operations of the showroom including the flow of information from sales personnel to internal operations and external customer relations.
Supervise and train sales personnel and assessed sales personnel progress.
Prepared operational statements, inventory of merchandise and helped decrease store shrinkage.
Consistently met or exceeded all monthly and yearly sales goals.
Assisted the Store Manager with the overall operations of the Adidas Brand store (under Planet retail holdings Pvt. Ltd) and aligned the staff to Brand strategies and goals.
Provided excellent customer service by interacting with and assisting customers, this included answering questions, meeting customers' merchandise requirements, and providing information on fabrics and products technologies of Reebok merchandise.
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