Customer Success Manager
Proven
Total years of experience :7 years, 1 Months
Service: Government Relations and Corporate immigration for Saudi Arabia. Manage Company and employee regulatory compliance provide advisory on Saudization and Foreign Nationals, GRO/PRO management, WPS/Mudad management, GOSI management, suitable visa solutions based on projects, Employer of records or P, Payroll services.
• Managing customer expectations and maintaining high degree of customer satisfaction are key elements of this role.
• The role requires your ability to effectively communicate and liaison both with clients as well as the supporting internal teams.
• maintain a client database with actionable client details such as stakeholders, strategic goals, project pipelines, etc.
• Conduct ongoing client health checks
• Liaising with internal departments and teams to ensure client concerns on service delivery are properly addressed.
• Provide advisory and maintain regular dialogue with client accounts whilst maintaining excellent business relations.
• Identifies opportunities to grow business with new and existing clients
• Collect client feedback and inform them on the latest policy development
Accounts handled: Bentley, Cadillac, Maserati, Raffles the Palm, V the Palm, Al Habtoor, Carrefour, Dolce & Gabbana, Toyota, Adnoc, Formula 1, Majid Al Futtaim, Sephora, RAKBANK, Audi, BMW, Mercedes Maybach, Galeries Lafayette, Charles and Keith & Häagen-Dazs and many more
• Market Launcher/Events/Activations - Designing and executing the market launch strategy, setting up our operational framework for retail, Strategy planning for B2B client base, recruiting employees and part-timers, setting the market up for success.
• Digital Marketing -Driving website traffic, Increase google search by 240%, 5-star rating, listing to 5000, customer action, raised CPC by 67% in the first quarter, increase brand awareness
• Marketing and PR - Write a press release, organize weekly media and influencer review, ‘Open Lab’ launch campaign, creative angle, integrated marketing, and PR campaign
Business Development - Generated approximately AED 650, 000 in revenue Quotation, proposal, budgeting, planning, advertising, promotion, community relations, public relations, and offer initiative. Maintain customer database. Provide HQ management on the outcome of the actions put in place to develop the business and the team, liaise with suppliers.
• Fragrance Perfume, Candle, and Reed Diffuser making workshop along with retail management and respond to inquiries in a timely and friendly manner.
Account: FERRARI(GCC and India), Splash, Aldo, Westholme, Demosille by Galvin and Galvin bistrot and bar, Siraj Powers.
- Pitching and writing press releases.
- Contributing creative angles.
- Competitor analysis.
- Consumer and media audits.
- Media monitoring
- Influencer campaigns management.
- Maintaining strong media relationships.
- Launch events.
- Reports (Weekly, monthly, quarterly, yearly, post event and product activation).
- Dealership liaison (Automotive).
- Content creation and Social Media calendar.
- Management of photography and interview.
- Arranging test drives (Automotive).
- Pitching for new business.
- Managing client relationship.
Accounts - Hugo Boss, Virgin mega store, dusit D2kenz, Wise Kwai, Ostro, Le cirque, Roberto's Abu Dhabi and Dubai, Apa beauty and aesthetics, Glamglow and Smashbox.
- Liaise with Media & Influencers.
- Monthly and post event report and media tracking.
- Create and pitch new angles.
- Conceptulising Social Media campaign.
- Coordinating events, creative campaigns, F & B, staff management.
- Event management, research for suitable KOI, merchandising tools.
- Showroom Management.
- Follow Global HQ marketing derivatives and implement strategy locally.
- Responsible to develop marketing tools such as Wobblers, Wall unit, Gondolas, windows, lightboxes, Beauty prescriptions, beauty program, brochure, Glorifiers, Newsletter.
- POS production and management of supplier within budget.
- Digital marketing
- Follow up with different branches in GCC regarding competitors’ prices, gift with purchases, promotional tools, its design, novelties etc.
- Participated in organising an regional seminar that included preparing presentation on different branches, team building exercise and press conferences.
- Kept track of sell out report to decide on products that needs to be promoted and discontinued.
- Competitors, digital, Product and per store Analysis and press conferences.
* Mystery shopping.
* Kept track of sell out report to decide on products that needs to be promoted and dis-
continued.
* Conducted product analysis to decide if the product price can be increased or decreased.
* Digital marketing - Updated social media (Facebook) with quotes, pictures, offers and
monitored digital marketing of competitors based on competition, products promoted,
commercial, animation used, seasonal etc.
Customer attention, take full control . provide after sales service & retrieve relevant information . self-motivated and goal oriented.
I worked in various departments at the Kier Group like Human Resource, Finance and
Administration. I was responsible to coordinate with candidates
By managing a team of multi-national male & female staff of two different brands at the
same time, I have learned to
* Handle conflicts and troubleshoot problems thereby promoting harmonious working
environment resulting in more sales.
* Ensure Promoters were appropriately groomed and had clean stalls/work area.
* Managed inventory of samples ensuring enough supply and easy access as these were
located in the warehouse away from the work place.
Adapt to different clients and tackle their needs and demands.
* Studied the buying behaviour pattern of consumers
* Convince buyers to purchase Al Ain products instead of their regular brand resulting in
increased sales.
Subjects include Marketing Communications, Business Research, Project Management, Business Venturing, Strategic Management, International Bond & Currency Markets, Resourcing and Talent Management. (Achieved ‘B’ in all subjects)