Senior Customer Sales and Service Agent
Emirates Airline
Total des années d'expérience :25 years, 6 Mois
Looking after fare queries.
Emirates Holidays.
Reservation queries.
Seats Confirmtion.
PGE sales, EMD sales, Ticket Reissaunce through Crerdit Card.
Limo confirmation.
Promotional offers.
Looking after Ticket issuance through a new project of Emirates Dial A Ticket. Acting Supervisor on duty and looking after the entire call center, responsible for maintaining the SQL, looking after the revenue generation, and solving any queries where staff is stuck on calls.
Online reservations for airline customers.
handling general queries regarding airline operations.
Voice, email and chat communication with airline customers.
Ensuring maintenance of performance and quality standards.
Handling of PIA Frequent Flyer Program members.
Looking after co-operate sales of clients their ticketing issues, making suitable and cheapest itenaries for clients. Looking after their refunds, hotel bookings, making sure that the tickets are issued on time.
Keeping a well maintained record of their trips if any problem arises / any issues related to ticketing or any matter which they feel could have been more well managed.
Looking after direct sales through walk in clients / telephonic Sales.