FAISAL LUDHI

Supervise all the daily activities of station staff in the passenger check in and boarding area, ticket office, waiting area, lost property, car park, baggage loading, vehicle loading and station control room
Shift /duty ‘landlord’ of a station and all persons working in a station are subject to my authority;
Ensuring that the that the station facilities are in a safe and good working order;
Provide effective communications and information with internal and external parties in an efficient and timely manner;
Responsible for the efficient and safe evacuation of station premises in the event of fire or other emergency situations;
Monitor and maintain station operational status and ensure the safety and comfort of passenger movement within the station premises
Conducts Competency Management System (CMS) assessments.

Identify and develop business opportunities
for the freight and logistics market;
Achieve and work towards meeting and
exceeding sales forecasts;
Collaborate with the Customer Service and
Operations teams to identify and clarify
Customer needs, and resolve Customers
concerns;
Build strong trust-based relationships with
Customers based on a track record of ‘best
solution’ interactions;
Fostering an environment of continuous
improvement to ensure efficiency and
effectiveness, from both a sales and
support perspective;
As part of a team, develop planning
strategies to ensure the strategic growth of
SAR Rail Link and; Foster a collaborative
environment which focuses on delivering
high levels of team member engagement

Assigned as a Key Account Sales supervisor within Three month depending on my quarter evaluation. Assigned as an Admin sales supervisor 6 month later. Running a business of approximately 300, 000 SAR on a daily basis. Supervising a team of 20 members with their workforce and management. Staff training according to their TNA and ITP plane. Supervising daily sales and distribution operation in market. Achieving weekly, monthly and yearly target with a perfect planningd

Dealing with different types of cases. helping customers with their requirements in dealing with problem in line with company's policy

Handling calls according to the company's KPI and standard.

Advising customer with their choices of brands and desire .