Faisal Mirza, Patient Coordinator

Faisal Mirza

Patient Coordinator

DOW University of Health Sciences

Location
Pakistan - Karachi
Education
Master's degree, HRM
Experience
26 years, 3 Months

Share My Profile

Block User


Work Experience

Total years of experience :26 years, 3 Months

Patient Coordinator at DOW University of Health Sciences
  • Pakistan - Karachi
  • My current job since February 2014

Orchestrated team effort in Operation Theatre.
Successfully coordinated various workshops, events and teamwork activities.
Trained new employees on hospital’s procedures and processes.
Implemented departmental policy and procedures to handle patient complaints.
Reduced time spent on inventory by reorganizing physical storage of supplies
Organized and maintained complex documents removing duplicate records and correcting errors.
Went above my duties as an administrator to implement a filing system for human resources, organizing past and current employee documents.
Provided organizational support to staff including managing schedules, filing and coordination of meetings.
Improved access to health care services for patients by coordinating monthly team meetings with, physicians.
Effectively collaborated with peers and faculty from various socio-economic and cultural backgrounds.
Entrusted to work and uphold protocol within corporate office among high‐level executives.
Provided backup support to other departments, which was highly admired by the Director.
Collaborated with team to accomplish a project and received an Appreciation Award.
Operated station activities in DOW Institute of Radiology.
Supervised quality service in DOW Diagnostics Reference and Research Laboratory.

Examination Officer at Institute of Bankers Pakistan
  • Pakistan - Karachi
  • April 2012 to March 2013

Played a key role in examination preparation process.
Meet performance standards by keeping the confidentiality of the department.
Successfully resolved student complaints and problems from all over the country to improve customer satisfaction.
Praised for the ability to solve difficult problems independently and efficiently.
Organized the company’s annual international educational programme.

Medical Receptionist at Aga Khan University Hospital
  • Pakistan - Karachi
  • August 2009 to January 2012

Oversaw Phlebotomy Centers (Outpatient and Diagnostic Service).
Operated reception area.
Collaborated with other departments of the hospital in order to centralize the easy retrieval of information.

Office Coordinator at Galaxy Marketing & Developers
  • Pakistan - Karachi
  • September 2007 to July 2009

Maintained and broadened an extensive network of contacts and clients by interacting with diverse customers on a constant basis.
Expanded business establishing good working relationships with clients and increased sales with negotiation.
Demonstrated excellent abilities by assisting the marketing department in promotional activities and campaigns.
Planned meetings and events at the best yet economical locations to save organization's time and money.
Implemented a weekly meeting with Head to discuss goals, updates and challenges.

Medical Receptionist at Aga Khan University Hospoital
  • Pakistan - Karachi
  • February 2006 to August 2007

Oversaw Phlebotomy Centers (Outpatient and Diagnostic Service).
Operated reception area.
Collaborated with other departments of the hospital in order to centralize the easy retrieval of information.

Office Assistant at European School Of Lefke
  • Pakistan - Karachi
  • February 2003 to January 2006

Improved support service level with strong attention to details.
Assisted School Administrator.
Provided exceptional support to managers and co-workers to increase the overall efficiency.

Cashier at Imran Mechanical Works
  • Pakistan - Multan
  • January 1997 to December 2002

Handled all aspects of large or small cash/cheques related activities to ensure costumer satisfaction.

Education

Master's degree, HRM
  • at KASBIT
  • October 2010
Bachelor's degree, Arts
  • at University of Karachi
  • September 2004

Specialties & Skills

Multitasking
Management
Problem Solving
Teamwork
Administration
Windows
Power Point
Administration
Management

Languages

English
Intermediate
Urdu
Native Speaker