Customer Support Specialist
Smartlink
Total years of experience :12 years, 5 Months
• Resolving product or service problems by identifying customer's complaint.
• Explaining the best solution to solve customer's problem.
• Attracting potential customers by answering product and service questions.
• Opening customer account by inputting required information.
• Maintaining customer records by updating account information.
• Heading & coordinating project operation.
• Implementing the agreed action plan to the agreed standards and deadlines.
• Having a thorough understanding of the project aspect.
• Ensuring the effective preparation and delivery of all project events and meetings and
production of all necessary documentation.
• Conducted formal and informal product design reviews.
• Transition software development efforts to a test-driven development (TDD) process.
• Identified, evaluated possible system errors.
• Worked closely with teammates to provide support, collaboration to resolve identified errors.
• Updated managers by consolidating, analyzing, and forwarding daily action summaries.
• Developed and implemented stock control and management
• Maintained promotional database by inputting invoice and bill-back data.
• Provided sales vs. projection results by preparing and forwarding sales tracking reports.
• Accomplished department and organization mission by completing related results as
needed
• Produced information by transcribing, formatting, inputting, editing, retrieving, copying,
and transmitting text, data, and graphics.
• Maintained department schedule by maintaining calendars for department personnel;
arranging meetings, conferences, teleconferences, and travel.
• Secured information by completing database backups.
• Maintained good relationship with client which led to other business opportunities.
Secondary School Certificate