Faisal Patel

• Working as QA for Test Authority of the Ministry of Transport of Qatar where NFC cards, Mobile NFC
payment, QR code ticket and Bank Cards can be used for travelling on ITMS (Integrated Transport
Management System) public transport i.e., Metro, Tram, Bus, Taxi and Ferry.
• Testing, Installation and customized software in all AFC equipment (CCS, SCU, MCS, CCHS, Payment Gateway
Card24, IBM Cognos report, CRM reports, Card Manager, Automatic Gates, TOMs, TVMs).
• Testing Bank cards (Visa, Master, Amex, UnionPay and JCB) and SILA card (Contactless Smart Card) on AFC
devices.
• Executing various types of testing at the time of system handover such as Installation Verification Test, UAT,
SAT and Service Trail.

• Installing and configuring computer hardware, software, IP Printers & Scanner, IP TVs and maintaining
computer systems and networks. Providing End to End IT support to Users & FIFA staff.
• Testing AV Projectors, Audio Speakers & LAN Ports, Telephone Ports.

• Manual Testing on Mutual Funds, Capital Market, Managing Portfolio and MIS Reports.
• Designed & Implemented Wealth Portfolio Report which is widely used in Investment sales.
• Designed different MIS reports to analyze ongoing services and strategies.
• Capital Gain/Loss report with integration to provide help for tax assessment for MF users.

• Manual Testing on Attune web application, Partner portal, RNI, Metropolis Web and App application.
• Testing Reports on Daily and Weekly basis as per the SQC Plan.
• Writing & Execute SQL queries and Tracking Defects and Issues in JIRA.
• Coordinated with developers for resolution of defects and changes and Gathering requirements for BRD/ CR.
• API testing using postman, Load testing using JMeter.

• Manual testing on Baz Spend Management and Writing Test Case & Execute Test Case.
• Tracking Defects and Issues in JIRA and Writing & Execute SQL quires.
• Sending Patch work to our client thought SFTP or E-mail. Resolving
• clients issue via Webex, Any Desk and Telephonic and coordinated with developer for resolution.
• Replicate and analyze issues reported by clients on UAT environment.
• Regularly update internal and external stakeholders (e.g., team members, management, clients, vendors) on
the status of ongoing issues, resolutions, and improvements.
• Documented troubleshooting steps, common issues, and resolutions in a knowledge base to streamline future
troubleshooting.

• Manual Testing on Student Portal & Parent Portal.
• Writing Test Case & Execute Test Case and Tracking Defects and Issues in CRM.
• Writing & Execute SQL queries and Maintain Client Server and Thin Client.
• Installing Software & checking hardware issues.
• Installing Routers, LAN & WAN, Troubleshooting Problem Identification
• Regularly update internal and external stakeholders (e.g., team members, management, clients, vendors) on
the status of ongoing issues, resolutions, and improvements.
• Documented troubleshooting steps, common issues, and resolutions in a knowledge base to streamline future
troubleshooting.