Direct and VIP Sales Operation Specialist- On Kingdom Wide
SA zain
Total des années d'expérience :20 years, 10 Mois
My Objectives:Supports the Business sales Departments by Find New solutions And Innovation ideas to increasing sales, Developing Process, Skills, knowledge, Performance, tracking and reporting sales data, resources and training, And lunching Quality And Development Department in 2013
-Key Achievements:
1- Innovated Open strategy to increasing sales.
2- Innovated and Completed a strategic agreement as social responsibility, it was Special offer for the National Assembly for retirees members
3- Study VIP sales Department status supported it By gave it solutions to increasing sales
3- Re-classification and organization Vanity Numbers For VIP sales department, and designed new VIP packages
4- designed and suggested new packages For Business sales Departments
4- Innovated and Prepared of training materialFor all business sections
5- Study the current status of all sections of business sales and find solutions and ideas to development
6- Training 160 from business sales on kingdom level During 3weeks on the Zain products, services and sales skills
8- And assistance in the completion of strategic partnerships agreements for major companies in the Kingdom with business
9- Developed the skills of sales representatives and their information
10- Innovated and new methods and tools for the transfer of information and the latest updates from the world of communications
11- Supported to spread of the identity of Zain in Saudi market by new ideas, such as packages and website development and web site performance.
12- Supported in the preparation for the opening of a new section which is Home Sales
13- RE- structure Business Operations department based on e-TOM standard
14- Designed Stock management Report, Daily Sales Target and Daily Sales Visit Report to more controlling and monitoring
Prepare detailed learning / developmental needs analysis for front line staff.
Prepare appropriate learning materials to bridge the learning gap.
"Deliver the intervention to develop the required staff talent level .
"Measure the learning outcomes and Quality Standard . Conduct audits and report performance accordingly as and when required.
"To liaise and manage TD activities in central region and report progress accordingly.
-Key Achievements:
1- Success New products and lunching) HALA Package, MAZAYA package, 4G Services and products)
2- Win many sales outlets and sales agents from eastern region on kingdom level
3- Suggested LMS (learning Management system) and the first materials for Admin Users and Sales Users)
4- Make the first quality of service report to manage the sales agent performance (sales skills, SYS, appearance
5- Preparing the first requirements on Kingdom level for starting building TRAINING center for each Region.
6- Preparing the first proposal for development and training department for each region to increasing sales and develop the image.
7- training more than 100 new comers (sales agent )
8- Success I phone 4S New Packages
9- Propose 17 a new product and Services to be delivered to the market for example (Hearing-impaired Package- International Twin - Unlimited - change the benefits way .........) in Zain Idea Register:
10-Propose Strategic Agreement With Big Brand For Example ( Jarir........)
11- suggest new ideas like (Zain App On Android and Apple, Store Locator ....)
- Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.
-Key Achievements:
1- Make new plan to increasing sales and improve Go brand in region
2- Re- Lunching Eastern Region and opened new sales Outlets (Branches-Kiosk)
3- Marketing Go Company on region level and manage the events
4- Saving minimum daily target
5- Innovated new ideas and tools (check Coverage and competitions in malls) to increasing sales and develop Go image
6- Building the First outdoor sales (female) on Company Level
7- Innovated Out door Sales as solution to increasing sales and research to new customers .
8- Negotiate with owners of towers to decreasing the Yearly cost
- Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
- Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Develop alternative training methods if expected improvements are not seen.
- Evaluate training materials prepared by instructors, such as outlines, text, or handouts.
Implement Quality Policies and Procedures, Perform Annual Internal Audit, and work with Analytically Lab personal to ensure follows up and corrective actions are completed, Develop quality policy.Follow up Customer Personnel Satisfaction, Process, Follow up Process & Procedures at Store Survey Manage and monitoring the Refund complaints ticket on Remedy and with customer
Key Achievements:
- Completed change The sales team .
- Completed new region Structure based on New plan in Eastern region
- Make New Plan For New Department
- Prepare Training Material (complete materials on Company level 3ONZ)
- Go shop committee, Searching and choosing the new branches to GO in Central and Eastern region)
Response to business/Retail customers support requests and to do handle all the tickets related to Business \Retail Customers.
Follow up with customers to guarantee Customers satisfaction
Perform any other duties related to the job as assigned by the direct manager.
External Relationships Internal Relationship
Support all channels on company level and Kingdome wide regarding to sales and new project
Manage the Marketing Collateral for Sales department (Retail & indirect)
Put the Min Max of collateral on Atheeb warehouse & Stores
Track the stock shipment date and received date
Close the Refund complaint ticket on Remedy
Manage the Stock management (CPE, Dongles, and any additional items)
Track the shipment on each store
Plan the stock and collateral shipment on weekly basis
Manage the stationary on all stores with tracker
Supervising the Refund process with follow up team
UAT member
Submit reports on time and manage the Sales Reports
Raise and follow up on trouble tickets correctly and take dissections to solve the Issues
Manage Sales e-mail and on info e-mail Report
-Key Achievements:
1- Closed More than 750 Refund pending Cases
2- Find solutions For The missing Documents to Complete The refudn Process.
3- Success Opening new Outlets And Training the sales Agent .
4- success Open GO flagship in Jeddah (MC, Gift stationary, hard ware, system .....)
5- designed Automated report to manage stock based on usage .
- Supervising Lunch MASS activation Center
- One from SAVE TEAM to make sure the lunching of company in safe side
- Resolve Technical cases, Refund cases, Resolve Customer care cases
- Support New projects for all outlets of sales on kingdom wide.
- Monitoring stores equipment's Look & feel Report
- Marketing Collateral look & Feel Process,
- Monitoring stores Marketing Collateral Look & feel Report
- Solve the customer Satisfaction issues
- Monitoring store sales process Report, Staff sales skills Report, staff communication skills Report, Monitoring customers feedback Reports, Monitoring Stock Level Reports, Monitoring Maintenance Reports, Coordinate with Sales Support Process,
-Key Achievements:
1- Success GO first lunching Central Region
2- Choosing /Training Lunch MASS activation Center Sales team(During 2 Week before lunching )
3- Resolve and find solutions for problems of lunching and Define our product for the customers
4- Preparing Lunching Events to be nice and smoothly .
5- 1\6 SAVE team to keep lunching smoothly, faced and resolved the issue on kingdom wide.
http://www.youtube.com/watch?v=J0S6Qsb5ZOI&list=UUWtFggmkOZ-zEcZkY-_OplA&index=10
- Investigating problems and providing solutions sales support Department.
- Managing the Wolf Project: which is conducted to? Investigate about Fake IDs and Fraud issues.
- Mystery Shopping Specialist, during zains commercial launch
- Visiting all sales channels, to make sure that they are
- Applying zain sales standards by applying zain selling
- Processes and zain values in dealing with customers. Making
- Sure that all sales requirements are being filled and all
- Equipment/system are installed and working properly.
- Providing one on one training sessions, including coaching
- And advising sales men on the best selling practices.
-Key Achievements:
- Building up/Sitting the document Management System for Zain Saudi Arabia.
- Supervising the Activation Center operations
- Handling the Documents Management System tasks.
- Opening Mystery Shopper Departments and make the first materials, scenarios and giving the first Mastery shopper course to top management in mastery shopper outsource company in jeddah
- Training the Sales team on how to use the DMS through Sales Channels and how to generate reports through the Sales Support department To operate the New SYS (Documents managements system DMS)
- Giving / making the first DMS materials and courses on kingdom wide .
- Got Sales Representative training program for 3 months on:
- Zain values, zain products & services, mobile sales programs,
- Interpersonal communications skills, zain CRM systems, zain
- Sales system, Sales operations, Cashiers operations
- Nominated as Sales team Star, for outstanding performance
- During sales operations while doing training role-plays.
- Worked as Branch Greeting Rep., branch customer
- Relationship rep., branch cashier and branch team leader.
-Key Achievements:
1 - Provided Zain more than 500 CV's For new sales agent (Tabuk-arar Qurayat- Skaka -Aljof- Alqasim )
2- i were from top 10 from 1200 new sales agent
3- i awarded as a STAR performer during Business Simulation Program
- Coordinating the Pre Launch Project Crown , Selling Royal & VIP special numbers.
- Maintaining Royal and VIP customer SLAs by Training the sales team .
- Training the sales team on lunching package (month on you month on us )
-Key Achievements:
1 - Success crown project training on Kingdome level
2 - Success lunching of crown Packages training on Kingdome level
3 - resolve the problems during BSIM period
4 - Explored weakness point and modified in terms and conditions of contract related to Crown Project customers
5- Save on ONE massage, appearance and communicate way with new customers during the lunching period .
- Coordinating Friendly User Launch
- Handling Supervision of 12 different sales channels, during the Friendly User Launch phase, which is a pre launch Project, to test the sales processes and readiness, by Distributing free SIM cards to more than 15, 000 customers.
- Performing one to one coaching for Sales team members.
- Conducting daily meetings in the branches with Sales teams to Get feedbacks about faced issues, defining temporary workaround Processes.
- Reporting all of sales channels/partners issues to the higher Management. And suggesting innovative ideas/solutions fo Faced incidents/problems/issues.
- Designing and performing sales training programs for all sales Reps. in Riyadh, Jeddah, Dammam, Tabouk, Qasim, and Abha.
- Overlooked and maintained all of sales training programs timeframes.
- Performed training for sales reps on: zain values, zain Products & services, mobile sales programs, interpersonal
- Communications skills, zain CRM systems, zain sales system,
- Sales operations, Cashiers operations, handling different Payments channels and documentation management system DMS.
- Performing all of Sales supervision tasks during the business Simulation phase. To test the readiness of our systems, process And people skills
Using the branches as training center (activation process, sales skills, Systems ....) to training all sales team as refresher sessions from all regions .
Key achievements:
1- choosing me from top 20 to complete the training plan on kingdom wide before lunching after leave the training company .
2- training the sales team from all regions in riyadh on to shifts .
3- supervising on the trainers of new training company to develop sales skills before lunching .
- Managing all internal & external operation input & output, Correspondence.
- Auditing and monitoring all incoming correspondence
- Regarding all legal operations covering military purposes & Civilians.
- Monitor all contracts and financial operation in internal and External sales operations & purchases.
- Dealing and processing VIP contracts for large operations Purposes.
-Key Achievements:
1- Innovated and operated DMS (Documents managements system
Information Technology Diploma