Head of general services at Museums shared services.
Department of Culture and Tourism
Total years of experience :16 years, 2 Months
Soft services contract management.
• Hotel and accommodation booking.
• Ensuring the other contractors is delivering the services as per contract.
• Preparation of budgets and optimization plans.
• Member of Mall’s senior management team and operational committee.
• Duty manager role for the whole mall in the absence of GM as per duty Rota.
Public
Public
• Preparation operational and CAPEX and OPEX .
• Preparations of contract and RFQs.
• Procurement of services related assets and consumables.
• Achieving the agreed SLAs & KPIs through appointed contractor.
• Managing the waste management in the line of Dubai Municipality.
• Managing the staff training and toolbox talks in related to Mall operations.
• Preparation and review of method statement and risk assessments.
• Vendors and procurement management for the department.
• Preparation of monthly operational and financial reports for the General Manager.
• Assuring all façade, flooring and washrooms are in their top condition during the mall
operation.
• Auditing of service delivery through inspections and walk around.
• Preparation, monitoring & reporting of services PPM.
• Managing the pest control contractor.
• Managing the waste management contractor.
• Managing the landscape contractor.
• Managing the specialist services contractor grease traps, underground drains, water tank
cleaning etc...
Develop general services plans by setting numeric goals and key initiatives to
achieve these goals based on current and expected performance within
specifications.
• Manage to provide the General Services which may include but are not limited to
reception services within the Authority’s premises (including VIP reception),
safety and security, car parking management, horticulture services, building
cleaning management, indoor plant, catering, and vehicles management
(registration, insurance, maintenance, fuel cards, etc.
• Oversee RTA transportation and parking facilities, insure that relevant and
sufficient locations for vehicles are available to meet the demand of internal and
external customers.
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Public
• Manage to supervise the Authority’s drivers and transportation facilities.
• Manage all type of food catering services such as meeting and/or seminars
refreshments, coffee, tea, milk, etc. either internally or by the use of third party
services.
• Develop, manage and maintain general services functions, which include
Technical documents control, Security management and Housekeeping handling
to ensure the effectiveness of RTA general services through the Emirates of
Dubai.
• Develop outsourcing services system and procedures to monitor and audit the
contract implementation and the contractor service performance within the scope
of work of general services.
• Supervise the parking and transportation facility.
• Manage to conduct programmed and site evaluation for RTA (56 locations)
general services, and make sure that required actions have been taken to correct
these defects through a process of coordination with the concerned parties.
• Supervise and review reports on security and violates, update and installing
security system if needed.
• Supervise the process of housekeeping, hygiene services, and other related issues
regarding disposal of unnecessary items and trying to add a recycling system in
order to reduce wastes.
• Mobilize and allocate available human & other resources, through liaison with
support departments, other offices, or subsidiaries, distribute the resources (work
forces, equipment & materials) based on different projects and activities within
the section.
• Perform other responsibilities associated with this position when appropriate.
• Supervise and Manage Al Hebab fence in corporate with Dubai police and Dubai
Municipality.
• Manage and supervise the tracking system for 370 vehicles to reduce the cost of
fuel and follow up the fines.
• Supervise and manage the cleaning for Jumeirah beach walk and all sport
facilities in the site. (7 km.)
• Manage the investors Area in RTA main building and old building and make sure
to bring the best services for the staff and visitors. (Supermarket, coffee shops,
mobile car cleaning, food trolleys, laundry and ATM machines).
• Supervise C.E.Os. And director’s vehicle.