Faisal Javed

Responsibility: Manage complete Planet Group network infrastructure. Manage in-house development team and various company websites and web based application projects targeted towards B2C and B2B market segments for airline ticketing and hotel booking; similar to Expedia.com or trivago.com. Setup IT policies and procedure to streamline IT department as per best business practice. Propose new systems and implement new applications to increase business productivity.
Achievements
⦁ Ensured 100% uptime for in house hosted Exchange server and IIS Web servers hosting websites and business critical B2B and B2C applications.
⦁ Documented Network Infrastructure for all offices within the country and abroad.
⦁ Developed standard operating procedures, policies and best practices including providing written protocols and guidance to IT staff and to end-users.
⦁ Maintain knowledge of current advances in the industry and advise management with regards to possible developments and innovations that may have potential benefit to company. 
⦁ Recovered the complete network infrastructure from an external hack.
Projects Supervised
⦁ B2B System for Travels and Tours bookings 
⦁ Integration of in-house B2B System with GTA, TSG, BookingExpress and Mercan. 
⦁ Requirements gathering for HR Management Solution. 
Analysis and proposals submitted
⦁ Restructuring of Network Cables in Head Office and Al Qouz Office. 
⦁ In Depth Analysis for all Telecommunication Charges and suggest plans to reduce company cost 
⦁ In Depth Analysis and Cost comparison for Data Center Vs having Leased Lines at office Premises

Job Responsibilities include budgeting, procurement, planning and implementation of all I.T. related hardware, software and related services of technology and IT solution necessary for business operations. Manage a cross function team to define business needs, identify and evaluate possible solutions and service levels agreements (SLA) / contracts. Managing development and implementation of approved solutions with IT staff, business representatives and vendors. Reducing human intervention by coding automation scripts and batch processing scripts. Overseeing systems training. Setting technology standards. Enforcing adherence to IT usage policies.


Job Description
* Prepare department quarterly budgets.
* Document Network infrastructure
* Lead projects from conceiving to design/ development and deployment.
* Train end users for the proper utilization of system(s) and applications.
* Setup, configure and deploy Windows and Linux desktops (operating systems, productivity software and ERP applications), servers, data-center equipment and security tools.
* Install, configure and manage Virtualization Servers VMWare and Hyper-V
* Install, configure and manage windows 2008/2012 servers and services (AD, DHCP, DNS, IIS, WSUS, WDS, RRAS, Hyper-V, Network Policy and Access Services, Print, Scan and Fax Services, Apache, etc.)
* Setup and Configure Cisco Routers, Switches and Firewalls for network connectivity between sites.
* Supervise troubleshooting, internal customer support and set/monitor internal SLAs.
* Maintain an understanding of complex business requirements and use IT industry knowledge and team facilitation techniques to lead the development of IT options and recommendations.
* Build and maintain internal and external relationships required to successfully execute IT related projects.
* Conduct needs analysis continuously for business projects involving IT
* Articulate the technical requirements for departmental IT initiatives.
* Project and manage enterprise portfolio of IT assets
* Manage relationships with third-party companies for service, support and product issues, including outsource, developers and other vendors
* Ensure that all information technology requirements are successfully managed within a limited budget.
* Hire and develop staff for all aspects of IT operation within the company.
* Contribute to the knowledge and organizational learning and mentoring of junior IT project managers
* Facilitate communication between departments and communicate IT-related issues to senior management as required.
* Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.
* Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users
* Maintain knowledge of current advances in the industry. The incumbent is expected to advise management with regards to possible developments and innovations that may have potential benefit to company.

Projects initiated
1. TransCash Prepaid Debit Card Launch Project (Status= In Production)
2. TransCash UAE website (Status= In Production)
3. IVR/ Call Center Setup Project (Status= In Production)
4. Integration Project (Zoom)
a. Offline Mode: (Status= In Production)
b. Online Mode: (Status= In Development)
5. Integration Project (The Cube) (Status= In Development)
6. Integration Project (AML System) (Status= In Production)
7. Implementation of Sage Accpac (ERP) and Sage CRM (Status= Under Testing)
8. Custom Application
a. Point of Sale System (POSS) (Status= In Production)
b. CSV Module (Status= In Production)

Proactive monitoring of all servers/ services managed onsite/ remotely like Active Directory, DNS, WINS, Terminal Server, Exchange Server, IIS 5.0, Oracle 8.0 Database administration to ensure high availability of Service Level. Performing scheduled and on demand server and system backups. Manage & troubleshoot LAN, WAN, VPN networks connectivity throughout the organization. Research, evaluate and recommend system technologies to support business requirements. Create and maintain documentation of all processes, procedures, network, and security policies. Coordinate with the development team for the designing, development and maintenance of company website. Managing ERP Solution from Infosys (ORION) . Furnishing management with customized reports through Oracle discoverer as and when required.

Plant relocation, structured cabling and multi-site connectivity Project
Lead a team of 3 engineers during relocation of plant for the structured cabling of network wire. Installed and configured servers/ workstations without incurring work loss to any department in the main office, plant or branch office. Installation and configuration of a VPN Tunnel via CISCO personal firewall, for secure communication between head office, plant and branch offices.

(Freelance) - UAE 09/2005 - 01/2006
Designed a network infrastructure of 100 computers for Riaz Group of Companies, Sharjah on windows 2000 domain. Provided on-site and remote after sales network support

(Freelance) - UAE 11/2004 - 12/2004
Designed and implemented a Wirelessly Networked Windows Workgroup Environment for Enviro Trading Est. (ETE), Sharjah, UAE.

Employed while continuing my undergraduate studies. Responsible for installing, configuring and administering of all servers, Database Backup and Recovery. Ensured Smooth Functioning of all computers on network, placed around the campus. To manage laboratory Staff and their timings Handled and managed user accounts and quota management. Network diagnostic/troubleshooting. Liaison with all teachers for any software requirements for the offered courses. Liaison with all concerned suppliers, buyers (if any) related to computer equipment and accessories.

Key Projects
Structured Cabling of the whole campus
Migration of Windows NT 4.0 environment to Windows 2000.