Faisal Mahmood

Provided comprehensive executive support including calendar management, board
meeting coordination, and confidential communications.
• Implemented inventory control systems using Operative IQ Software, improving supply
chain efficiency across all stations.
• Managed CEOs active calendar, appointments, schedules, and travel arrangements
efficiently.
• Worked along with Finance and HR Team leaders to implement ADP Software across
the organization.
• Handled confidential information with discretion and integrity for executive office.
• Monitored and managed CEOs email inbox, prioritizing urgent matters for immediate
attention.

• Streamlined policies and procedures for MD&CEO, enhancing governance and control
measures.
• Managed communications for the Board of Directors, liaised with foreign delegations,
and organized conferences.
• Mentored Senior PA at Plant office, optimizing administrative efficiency.
• Produced detailed sales and marketing reports, maximizing managements decision
making process.
• Managed extensive Travel plans and complex diary.
• Streamlined CEOs office operations by implementing Document Management Systems
(DMS).
• Coordinated board meetings, executive travel, and high-level communications between
the CEO and ministries.

• Spearheaded the deployment of the Correspondence Tracking System (CTS),
significantly enhancing document management and control.
• Streamlined executive communication channels both internally and externally,
bolstering office productivity and efficiency.
• Orchestrated complex scheduling, including diary management, travel coordination,
and high-level meeting arrangements.
• Played a pivotal role in facilitating board activities and ensuring seamless
communication among members.
• Boosted CEOs operational efficiency by proactively identifying needs and
orchestrating the necessary resources.
• Enhanced overall workflow and office efficiency through strategic use of tools,
effective delegation, and representation of the CEO in management discussions.
• Prepare and edit correspondence, communications, presentations, and other
documents for the CEO
• Monitor, respond to and distribute incoming communications to the CEO or relevant
departments
• Liaise with internal staff at all levels to ensure smooth operations and communication
• Oversee the performance of other clerical and administrative staff, providing guidance
as needed

• Providing full support to the CEO, managing complex diary/ schedules and correspondence, arranging meetings and handling day-to-day office processes on his behalf in line with organizational standards. Dealing with extensive travelling plans of CEO and his family members. Supporting & communications administrative functions in an accurate and timely manner, playing a bridge role between the CEO office and the relevant departments and respective HOD’s.
• Monitoring and managing banking relationships by maintaining track and keeping record of all credit cards and other bank cards, preparing bank transfer letters and performing monthly reconciliation of bank statements for CEO.
• Keeping abreast of all office transactions/ issues, drafting reports for the CEO, maintained up-to-date records and supervised internal disciplinary machinery.

• Planned and implemented an integrated range of customer service policies and procedures for the division consistent with the overall goals/ objectives of the organization.
• Maintained a record of customer satisfaction across the UK, preparing quarterly reports for the upper management and provided recommendations for improvement in customer service policies.
• Delivered exceptional customer service and proactively developed customer relations through soliciting feedback and addressing/ resolving customer complaints.
• Coordinated with the sales team for placing sales orders and administered the same with the suppliers to contribute to sales action plans.
• Performed inventory management, conducted daily stock checking and assured availability of sufficient stock to support sales schedules in close coordination with the stock team.

• Provided comprehensive administrative support to the Executive Office, ensuring
seamless daily operations.
• Expertly managed complex scheduling and calendar coordination for executive-level
meetings and appointments.
• Coordinated domestic and international travel arrangements, optimizing itineraries
and logistics for executive staff.
• Orchestrated event planning and coordination, contributing to the successful
execution of corporate functions and meetings.
• Maintained effective office communication systems, including the management of
incoming and outgoing correspondence.
• Implemented organized filing systems to streamline document management and
enhance office efficiency.
• Drafted and prepared official offer letters and contracts, facilitating the onboarding
process for new hires.
• Served as a liaison between the Executive Office and departmental heads, fostering
interdepartmental collaboration.
• Diligently recorded and maintained minutes for high-level meetings, ensuring accurate
documentation of proceedings.
• Managed procurement and maintenance of office equipment, negotiating supplier
agreements to optimize resource utilization.
• Organize and maintain electronic and paper filing systems for easy access and retrieval.

• Providing full support to the CEO, managing complex diary/ schedules and correspondence, arranging meetings and handling day-to-day office processes on his behalf in line with organizational standards. Dealing with extensive travelling plans of CEO and his family members. Supporting & communications administrative functions in an accurate and timely manner, playing a bridge role between the CEO office and the relevant departments and respective HOD’s.
• Monitoring and managing banking relationships by maintaining track and keeping record of all credit cards and other bank cards, preparing bank transfer letters and performing monthly reconciliation of bank statements for CEO.
• Keeping abreast of all office transactions/ issues, drafting reports for the CEO, maintained up-to-date records and supervised internal disciplinary machinery.

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