Vehicle Maintenance Supervisor
Fiorano Service Center
Total years of experience :17 years, 4 Months
•Received 15 vehicles/Day from the Service Advisors along with the Repair Order.
•Compiled inspection and diagnostic reports using Maxi Sys System in response to customer complaints.
•Prepared a time and cost estimate and notify Service Advisors for approval.
•Verified the quality of the completed vehicle's work and performed a final inspection.
•Maintained strict standards and protect team members from damage, I monitored safety compliance.
•Preserved client happiness and swiftly resolve difficulties, efficiently aided service staff with troublesome transactions.
•Maintained neat and clean work areas to maximize efficiency and safety.
•Greeted customers as they arrive for appointments at the workshop.
•Responded to customer requests for products, services and information.
•Interacted directly with customers, to provide accurate time & cost estimates for repair.
•Increased efficiency and performance by monitoring team member productivity and providing feedback.
•Prepared final billing statements for clients' repairs, checked them out, and received correct payment for the customers' detailed vehicle repairs.
•Followed up with customers about resolved issues to maintain 100% customer satisfaction.
•Handled customer issues with confidence, using complex problem solving to provide effective resolution.
•Operated specialized equipment such as MVCI, DSTI, 3D ELECTRIC DIAGRAMS and ELECTRIC TROUBLESHOOTING MANUALS to test electronics and computer control systems.
•Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
•Inspected damaged vehicles to estimate repair labor cost and required parts expense.
•Assessed vehicle maintenance status and completed needed service.
•Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
•Maintained positive customer relationships by responding quickly to customer service inquiries.
•Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
•Rearranged parts department to better serve changing trends and keep workspaces organized.
•Walked through store areas to identify and proactively resolve issues negatively impacting operations with implementing 5S & Kaizen Activities.
Scanned documents and saved in database to keep records of essential organizational information.
Tracked and maintained records for finance department.
Sent completed entries for evaluation and final approval.
Completed data entry tasks with accuracy and efficiency.
Organized, sorted and checked input data against original documents.
Maintained files, records and chronologies of entry activities.
Reviewed completed work for compliance with regulations.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Use of Tools, Ignition & Lighting System, Charging & Starting System, EFI System, Basic Electricity & Electronics, Safety Precaution.
Commerce