Field Consultant & Director of Operations
Food Division in Almana Group ( subway- Caribou coffee- Golden spoon Frozen Yogurt- Kababji )
Total des années d'expérience :27 years, 7 Mois
* Subway Number of stores are 29 stores ( 25 in town & 2 inside the American Military Bases and another 2 inside Qatar Uni.)
* Reporting to SUBWAY Middle East Office in Lebanon and H.Q in USA
- Caribou Number of stores 12
- kababji 4 stores
Responsibilities and Duties
* Interviewing, selecting and training new hire staff
* Preparing and checking the daily, weekly, monthly and yearly reports
*Keeping and maintaining the optimum atmosphere to all customers
* Handling all customer complaints and make compensations if required
* Train, evaluate and motivate the staff on continuous bases
* Sites evaluation and locations selecting
* selecting and installing of equipment and set the PM Calendar ( Preventive Maintenance)
* Controlling and minimizing cost and waste
* making self evaluation for the stores
* Maintain appropriate standards of conduct, dress, hygiene, uniform appearance and posture of staff
* Making market survey and researches
* Applying the mystery customers to stores
* Dealing with different governmental authorities related to food industry
* Setting and arranging marketing campaigns
* Controlling the financial issues with financial department
* Dealing with suppliers and maintaining good relation with them
* Attending all credit meetings
* setting future plans and strategies
* follow up the plans and strategies and study its affect
Acheivements and Honors:
*Named the 2013 and 2014 SUBWAY Multi Franchisee of Year, Middle East and Africa, one of the top 28 World Wide I terms of Profitability, stores opened and Sales Increase
* Highest Sales Volume Ever Recorded ( 88 awards )for my stores. Different dates since 2004 till current
* Appreciation letter from US Air Force for te Subway stores inside it.
* Sales increase for my stores
2004 increase by 56 % , 2005 increase by 34 %
2006 Increase by 22 %, 2007 Increase by 18 %
2008 Increase by 42 % , 2009 Increase by 12 %
2010 increase by 19 %., 2011 increase by. 21 %
2012 increase by. 16 %, 2013 nice as by. 29 %
according to the Subway ranking and reports ( copy is available )
-employee of the month Marriott Sharm Elsheikh hotel
as an Area Manager for Almaadi and Almanial area in Cairo ( 4 stores ) Nov 1998 till Dec, 2003
* Started as a second assistant manger April 1998
* Promoted to First assistant Apr, 1999
* Promoted to Store Manager Dec, 1999
* Promoted to Area Manager Nov, 2001
Training and seminars:
Basic Operations Course McDonalds * Action Plan Program McDonalds
Acheivements and Honors:
* McDonalds Operation Course Class Archy (the First) and the only Dean's List
(over 90 %
Front Office Supervisor
Training and seminars
* New hire Training Program Marriott
* Marriott principals of Hospitality Marriott
* Customer Service Excellence Marriott
* Loyalty Leadership Marriott
Acheivements and Honors:
* Marriott Service Excellence Award from Vice Chairman in H.Q in States
* Employee of the month July and May 1998
* Different thanks letters from both guests and GM of Marriott Resort
study all subjects related to Hotel and Restaurant management, overall grade Good. Graduation Project Grade Excellant was an International Restaurant with wedding and Conference room Called Almarsa