Personal Assistant
Al Jaber Group
Total years of experience :17 years, 6 Months
• Maintain office systems, including data management and organized filing.
• First point of contact to screen phone calls, enquiries and requests, and handling them when appropriate.
• Meet and greet guests at all levels of seniority on behalf of the Group President.
• Manage diaries and organize meetings and appointments, often controlling access to the Group President.
• Deal with incoming email, faxes and post, often corresponding on behalf of the Group President.
• Produce highly confidential documents, briefing papers, reports and presentations.
• Remind the Group President of important tasks and deadlines.
• Type, compile, and prepare reports and correspondence.
• Implement and maintain procedures and administrative systems.
• Project management of law books of Australia and New Zealand which includes editing and analyzing author content.
• Copyedit, content edit and proofread for a variety of legal publications predominantly on forms and precedents.
• Publish articles on legal topics, research applicable laws, and print manuscripts in hardcopy and online.
• Write and edit web content for online publications, law firm websites and law-based Internet sites.
• Develop, write, edit and design a broad range of materials for the legal industry, including practice management, newsletters, forms and precedents, commentaries, and academic materials.
• Attend meetings with management and business unit, making and improving workflow, and training new legal editors.
• In charge with email and phone correspondence with authors and business units from Australia and New Zealand.
• Draft contracts, legal forms, and other legal documents.
• Keep cases organized by establishing and organizing files, monitoring calendars, meeting deadlines, documenting actions, inputting information into file database and case management software.
• Engaged in administrative support which included scheduling meetings, preparing and conducting legal work, filing of loan requests, and generating status reports.
• Keeps clients informed by maintaining contact, communicating case progress.
• Supports contract preparation by preparing proposals, monitoring and obtaining counter-proposals, and organizing materials for review.
• Do site inspection of mortgaged properties and attending foreclosure proceedings of the same.
• Updates job knowledge by participating in educational opportunities such as but not limited to reading professional publications.
• Engaged in customer service and customer relations which includes researching required information using available resources, following standard processes and procedure, identifying and escalating priority issues per client’s specifications, and redirect problems to appropriate resource.
• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the internet.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
• Diagnose and resolve technical hardware and software issues involving internet connectivity and to follow up and make scheduled call backs to customers where necessary.
• Accurately process and record call transactions using a computer and designated tracking software.
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
• Stay current with system information, changes and updates in order to discover new solutions to issues encountered by customers.