Chargeback Analyst – Risk & Compliance Unit
NBAD
Total years of experience :2 years, 0 Months
• Handling VISA, MASTERCARD, JCB, DINERS, CUP, Acquiring Chargeback cases.
• Preparing daily reports of new dispute cases.
• Processing of end to end resolution for all the merchant disputes.
• Fulfillments of Visa & Master copy request and charge back cases.
• Checking and monitoring daily chargebacks, Re-Presentment, and financial entries within accordance with the VISA and Master Card Rules & Regulations.
• Analyzing complicated disputed cases, taking ownership and decision.
• Attending outdoor meetings with merchant and provide guidelines on chargeback procedures and card payment acceptance.
• Investigating Fraud & AML cases closely on a daily basis.
• Daily interaction and co-ordination with Merchants, Risk Management, Business development and Technology units.
• Continues Process improvements, initiatives & enhancements.
• Responsible for achieving good ratings in Audits.
• Mentoring new trainees with the job and explaining various operational details and processes to other departments.
• Providing suggestions and process changes to improve work and reduce manual work.
• Merchants Debits /Reversals (Enter payment).
MBA in finance completed.