Faiyaz حسين

Driving collections functions in the assigned zone; building plans to drive collection revenues of a circle as per the defined budget
with a key focus on accomplishing monthly budgeted bad debt targets
Formulating new strategies & SOPs for process enhancement; managing MIS development & budgeting for strategic decisionmaking; developing plans to mitigate cost
Presenting detailed budgets and forecasts (collection plans and resource utilization) to senior management in the form of MIS
reports; performing weekly, bi-monthly & monthly reason analyses on overdue AR amounts for MIS
Outlining channel strategic plans to increase the collection while liaising with the senior management
Executing collections of charged-off accounts to increase recoveries & reduce Net Credit Loss (NCL)
Planning & executing customer life cycle management therapies, to arrest churn levels of customers; designing customer
segmentation approach, and effectuating different strategies to drive business growth
Managing operations related to debt &collection management recovery; conforming achievement of weekly & monthly targets
on every portfolio and attaining the forecasted amount
Ascertaining smooth partner management and enhancing customer satisfaction through the resolution of collection-related
complaints within SLAs and reduction of repeat complaints
Coaching teams for achieving business objectives through regular performance management; establishing goals and targets.
Controlling the DSO/ AR/ collection/ risk/ disputes/ KPI and ensuring accuracy in issuing invoices with sharp deadlines
Reviewing portfolio of delinquent accounts and providing feedback to Sr. management in a daily/weekly/monthly manner
Devising collection strategies both at centralized call center & field; facilitating retention through centralized call center and field
collection agencies
Taking various initiatives for developing & implementing the firm's collection procedures; removing unnecessary procedures in
the process for efficient functioning
Monitoring MIS reports and providing feedback to senior management on receivables performance.
Maintaining the integrity of customer accounts and relationships by keeping information confidential