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Faiz Khan, Retention Specialist / Sales Officer

Faiz Khan

Retention Specialist / Sales Officer·DU

United Arab Emirates

Master's degree, Marketing And Business

Work experience

Total years of experience: 3 years, 11 months

Retention Specialist / Sales Officer

December 2024 - Present

DU

Dubai, United Arab Emirates

December 2024 - Present

* Customer Retention & Churn Reduction
* Client Relationship Management
* Upselling & Cross-Selling
* Revenue Growth Strategies
* Customer Success & Satisfaction
* Account Management Support
* Conflict Resolution & Escalation Handling
* CRM Management
* Renewal & Retention Negotiation
* Strong Communication Skills
* Problem Solving & Customer Engagement
* KPI & Target Achievement
* Customer Lifecycle Management
* Sales & Retention Coordination
* High-Volume Client Handling

Company industry:
IT Services

sales territory manager

February 2024 - August 2024

Aramex - India

Gurgaon, India

February 2024 - August 2024

Develop and implement strategic sales plans to achieve revenue growth and
market share expansion within the assigned territory for Aramex's logistics
and courier services.
•Utilized CRM tools to streamline processes and improve customer
engagement.
•Trained and mentored sales teams, enhancing performance and morale.
•Conducted market analysis to identify growth opportunities and trends.
•Exceeded sales targets by 20% through strategic territory management.

Company industry:
Distribution, Supply Chain & Logistics

sales territory manager

May 2023 - January 2024

Minosha

Gurgaon, India

May 2023 - January 2024

Develop and execute sales strategies to achieve sales targets and increase
market share for Ricoh products (printers, copiers, and other office solutions)
within the assigned territory.
•Presented quarterly business reviews, showcasing results to stakeholders. .
•Negotiated high-value contracts, driving revenue growth by $2M annually
•Trained and mentored sales teams, enhancing performance and productivi

Company industry:
IT Services

sales territory manager

April 2022 - May 2023

Kyocera Document Solution

Gurgaon, India

April 2022 - May 2023

Develop and implement sales strategies to achieve sales targets and expand
market share for Kyocera document solutions, including multifunction
printers, copiers, and document management systems within the assigned
territory.
•Exceeded sales targets by 30% through strategic territory management.
•Developed key client relationships, boosting retention by 40%.
•Implemented innovative sales strategies, increasing market share by 30%.
•Negotiated high-value contracts, driving revenue growth by $3M annually.

Company industry:
IT Services

Education

IILM University

April 2022

April 2022

Master's degree, Marketing And Business

India

Dr. Hari Singh Gour University

February 2020

February 2020

Bachelor's degree, Bachelor of commerce

India

Skills

Communications
Expert
Communications
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Business Development
Expert
Business Development
Expert
Customer Service
Expert
Customer Service
Expert
Marketing
Expert
Marketing
Expert
Management
Expert
Management
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Sales
Expert
Sales
Expert

Languages

English
Expert
Hindi
Native Speaker
Urdu
Expert

Hobbies

  • Cricket
    SAI Selection (Sports Authority of India) Earned a coveted spot in the esteemed Sports Authority of India, showcasing dedication and proficiency in sports. State Level Cricketer. Debate winner at school level. Runner at finance event at IILM University. Winner in Advertising event of Marketing Club at IILM University.