Sales Coordinator
MAN Energy Solution
Total years of experience :14 years, 9 Months
Sales Support - MEA region AfterSaless
Shipping Heavy industry
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, expediting correction or adjustment.
• Increase the customer experience by providing information on new products, rate plans and services through up selling opportunities
• Record keeping of customer’s interaction & transactions & maintenance of customer database.
• Follow up on customer interactions & provide feedback on the efficiency of the customer service
• Develop clear & effective written proposals/quotations for current & prospective clients.
• Develop inquires, quotations, Govt. Tenders, sales order & follow up on all sales inquiries & quotations.
• Process orders coordinating with external distributors meeting deadlines
• Process all the invoices of vendors and supplier
• Responsible for Account Receivable/ Payable
• Prepare full database of all sales & marketing activates to access anytime
• Respond to all customers’ queries & concerns to solve them as quickly as possible ensuring customer satisfaction & loyalty
• Liaison between our overseas offices & customers to provide them efficient and most suitable service as required.
• Coordinate sales efforts with marketing and sales management
• Manage all the official documents
• Establish, develop & maintain business relationship with current & prospective customers
• Handle multiple priorities & complex tasks in routine bases
• Manage all office administrative work
• Maintained and managed general ledger accounting functions using Peachtree software
• Wrote, maintained and managed records of day-to-day transactions
• Prepared and processes purchase orders, invoices, cheque requests, manual cheque and contract payments
• Handled customer’s inquiries preparing order confirmations, processing orders, invoicing & all sales activities
• Maintained all sales records in system and on paper
• Verified vendor bills and advise or make vendor payments
• Processed vendor and supplier invoices, in a timely manner, verifying accuracy, approvals
• Assisted senior accounting staff in preparing budgets, periodic financial statement and records
• Responsible for vendor maintenance and respond to vendor inquiries as required
• Respond to client or payer account inquiries as required
• Maintained customer loyalty providing required information efficiently and accurately
• Ensure purchase orders, receiving and invoices are matched
• Managed office expenditure within the expenditure budget limits
• Other general accounting duties as assigned
• Delivered world class service to customers from all around the world and build customer satisfaction and loyalty
• Provided effective and timely resolution of a range of customer inquiries
• Strived for one-call resolution of customer issues
• completed ongoing training to stay abreast of product, service and policy changes
• strike a positive and cooperative tone with both customers and coworkers
• Increased the customer experience by providing information on new products, rate plans and services through up selling opportunities
• Handled a high flux of inbound calls, managed multiple priorities and maintained effective results
• Respond to customer inquiries and requests resolving issues efficiently and professionally
• Exercised strong interpersonal communication skills with international customers
• Accepted assignments with an open, cooperative, positive and team-oriented attitude
• Utilized multiple applications to efficiently assist customers and agents
