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Faizal Ahmed, AI and IT Integration Engineer Lead

Faizal Ahmed

AI and IT Integration Engineer Lead·Gems Education

United Arab Emirates

Bachelor's degree, Computer Science

Work experience

Total years of experience: 18 years, 7 months

AI and IT Integration Engineer Lead

December 2021 - Present

Gems Education

Dubai, United Arab Emirates

December 2021 - Present

Leading integration of Salesforce CRM and Microsoft Dynamics ERP with GEMS critical systems,
ensuring cloud-native, high-availability architectures.
 Conducted code reviews, improved performance, and implemented GEMS HSE 2.0 using CI/CD
pipelines and test-driven development practices.
Built GenAI modules for Gems connect; led full-stack development using .net, angular, azure.
 Leading full-stack development and team management for the Gems Connect application project
applying Agile, DevOps, integration tools and continuous delivery practices.
Company industry:
Higher Education

Technology support professional

December 2014 - January 2021

Ministry Of Education - UAE

Dubai, United Arab Emirates

I found this job using Bayt.com

December 2014 - January 2021

• Currenlty working as solution architect role to implement MOE-UAEPASS-BLOCKCHAIN Integration with critical MOE services.
• Performed solution design, development and the implementation of MOE-SSO users provisioning.
• Performed solution design, development and the implementation of MOE- ECOSYSTEM users provisioning.
• Leads the team to build integration layer to build and implement MOE-Distance learning applications.
• Perform root cause analysis on failures. Resolve performance tuning related issues and queries.
• Leads the team by Co-coordinating with the vendor through conference calls and WEBEX sessions with offshore team to provide onshore timely support.
Company industry:
IT Services
Job role:
Information Technology

Technical Consultant

June 2012 - December 2014

Supreme Group Global Service FZE

Dubai, United Arab Emirates

June 2012 - December 2014

• Involved in demand analysis, gap analysis, solution design, development and the implementation of Hawkeye fuel project.
• Developed an integration system to connect with the AX dynamics system.
• Held responsible for monitoring progress against service level agreements. Ensured each reported problem is resolved in a timely manner, tracked according to standards, and escalated as appropriate.
• Coordinated activities with testing and the technical team to resolve daily reported production issues. Facilitated discussions with end-users/managers to gather functional requirements on their issues.
• Coordinated activities with Implementation team on creating test plans & documents, correcting bugs and re-testing while meeting project deadlines.
Company industry:
Ground Fleet, Aviation, & Marine Refuelling
Job role:
Information Technology

Production support

October 2009 - June 2012

Net solutions Free Zone LLC

Dubai, United Arab Emirates

October 2009 - June 2012

Involved in demand analysis, gap analysis, solution design, development and the implementation of HRNET projects across big companies in UAE.
•Microsoft AX dynamics system does not have full support of human resource module. Our company provided HRNET as plug in module to support comprehensive end to end business needs.
•Assisted the end users to resolve problems for carrying out their daily business activities.
•Co-ordinated on
Company industry:
IT Services
Job role:
Support Services

Software Lab

October 2006 - June 2009

Polaris

Chennai, India

October 2006 - June 2009

Coordinated with the Client by providing them Functional support on Oracle order Management, Shipping and Inventory modules.
•Coordinated activities with Testing and the Technical team to resolve daily reported Production issues.
•Facilitated discussions with end-users / managers to gather functional requirements.
•Assisted the end users to resolve problems in carrying out their daily business activities in the above modules.
•Co-ordinated on Production support issues.
•Developed new packages, procedures and function, views, indices, synonyms and all DB objects
•Performed the user requirements and troubleshooting activities and resolved connectivity issues.
•Implemented, administrated, and maintained daily backup and archived data on tape.
Company industry:
IT Services
Job role:
Information Technology

Education

-Anna University,2006

January 2006

January 2006

Bachelor's degree, Computer Science

India

Skills

SSRS
Expert
SSRS
Expert
Silverlight
Expert
Silverlight
Expert
ASP.NET
Expert
ASP.NET
Expert
Visual Studio
Expert
Visual Studio
Expert
SQL Server
Expert
SQL Server
Expert
ADOBE GO LIVE
Expert
ADOBE GO LIVE
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
FUNCTIONAL
Expert
FUNCTIONAL
Expert
PROGRESS
Expert
PROGRESS
Expert
SLA
Expert
SLA
Expert
HUMAN RESOURCES
Expert
HUMAN RESOURCES
Expert
ANALYSIS
Beginner
ANALYSIS
Beginner
BACKUP
Beginner
BACKUP
Beginner
BUDGET DEVELOPMENT
Beginner
BUDGET DEVELOPMENT
Beginner
BUDGET MANAGEMENT
Beginner
BUDGET MANAGEMENT
Beginner
SSRS
Expert
SSRS
Expert
Silverlight
Expert
Silverlight
Expert
ASP.NET
Expert
ASP.NET
Expert
Visual Studio
Expert
Visual Studio
Expert
SQL Server
Expert
SQL Server
Expert
CLOUD NATIVE COMPUTING
Intermediate
CLOUD NATIVE COMPUTING
Intermediate
ANGULAR WEB FRAMEWORK
Intermediate
ANGULAR WEB FRAMEWORK
Intermediate
DEVOPS
Intermediate
DEVOPS
Intermediate
FULL STACK DEVELOPMENT
Intermediate
FULL STACK DEVELOPMENT
Intermediate
MICROSOFT AZURE
Intermediate
MICROSOFT AZURE
Intermediate
NET FRAMEWORK
Intermediate
NET FRAMEWORK
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
SCALABILITY
Intermediate
SCALABILITY
Intermediate
SOFTWARE ENGINEERING
Intermediate
SOFTWARE ENGINEERING
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
AI
Intermediate
AI
Intermediate
inegration tools
Expert
inegration tools
Expert

Languages

English
Expert

Training and Certifications

Certifications
Executive Post Graduate Certification in Data Science & AI, IIT Roorkee (2024)
IIt
Jun 2024
Project management Professional PMP®
Executive Post Graduate Certification in Data Science & AI
Oracle certified professional for 11g OCP
Microsoft Specialist in programming in C# MSP
Oracle certified professional for 11g (OCP)
Jun 2014
Microsoft Specialist in programming in C#
Aug 2016