Store manager
Jashanmall& partners
مجموع سنوات الخبرة :13 years, 10 أشهر
Designation Chronology
• Store Manager, Jul 2013 - Present
• ORSIM Trainer, Nov 2012 - Jul 2013 (8 Months)
• Inventory Controller, Oct 2011 - Oct 2012
Highlights
• Apr 2014: Received the “Best Store of the Month” award for applying industry best practices and maintaining service quality.
• Handled additional responsibilities as ORSIM trainer for a period of 8 months, delivered sessions on effective inventory management processes to ensure efficient store operations.
• Explained the application of ORSIM, data accessibility options and use of real-time information for decision-making.
• As Inventory Controller, supported large-scale retail operations through stock-level monitoring, timely replenishment of products and meticulous issue of required stocks for sale at the retail outlet.
• Analyzed the demand for products and reviewed sales performance of different brands to ascertain the stock replenishment plan, and rationalized the ordering cycle to reduce inventory holding costs.
• Executed the project - SIM (Store Inventory Management), realigned the inventory processes to accommodate changes on introduction of the new system, trained the staff in the region to ensure organization-wide implementation.
• Participated in renovation & refurbishment works in conjunction with the project teams to uniformly redesign 3 major stores in Salmiya, Jahra and Sulaibikhat.
• Successfully contributed towards the maintenance of an incident-free environment.
Key Responsibilities
Operations Management
• Work in close collaboration with the Area Manager, submit business performance reports for Area Manager’s review, and develop strategy for sustainable business development.
• Forecast sales, prepare the annual sales plan and the annual operating budget, and ensure adherence to budgeted figures.
• Review operations results to restructure business processes, reduce lead times, enhance service delivery, reduce shrinkage and increase productivity of the store; establish monitoring and surveillance systems to supervise operations.
• Maintain the reputation and goodwill of the organization through excellent customer service, and provide shopping comfort to visitors in a pleasant and hygienic environment.
• Verify accounting and sales records, confirm whether auto SRNs generated match the closing sales figure of the previous day.
• Consolidate the inventory position for all stores in the allotted region; prepare reports in the company prescribed format.
Merchandising & Store Design
• Ensure availability of products throughout the year to meet demands, plan procurement of seasonal products, communicate with the inventory in-charge to place orders, and monitor inventory movement; coordinate inbound and outbound inventory.
• Develop plan-o-grams and plan visual displays of products based on the demand for various brands, assign maximum visibility to the most popular products, and rationalize shelves & windows to accommodate optimum stocks without clutter.
• Increase customer engagement by offering discounts, in-store promotions, special events and marketing campaigns.
• Provide key inputs to the management for procurement of new products based on the study of customer preferences.
Store Operations
• Prepare the weekly work allocation plan, assign responsibilities to the staff, monitor task completion as per schedule and scrutinize the daily activity reports.
• Monitor the issue of material, track and identify patterns in the material movement, and notify the management in case of irregularities to ensure availability of material in adequate quantities for uninterrupted operations.
• Conduct physical stock checks, raised requisitions for purchase, receive, inspect and store materials supplied by vendors, and review invoices to process third-party payments.
Key Responsibilities
Team Management
• Lead the store staff to ensure completion of daily tasks as per assigned KRAs, mentor and motivate teams to encourage superior performance and meet sales targets, and chair daily opening and closing huddles to discuss the day’s work.
• Administer health, safety and personnel security guidelines and discipline non-compliant employees.
• Organize coaching sessions to provide product training, material handling guidance, impart customer service etiquettes and build team spirit; train the staff to identify shop-lifters to safeguard the financial objectives of the company.
Customer Service
• Communicate with customers visiting the store, gather shopping requirements, provide product information to assist buyers in selecting products, and ensure exceptional end-to-end buying experience.
• Collect customer feedback, analyze customers’ responses to brand availability, interaction with sales staff and overall shopping experience, and communicate key findings to the senior management for further recommendations.
• Register customer complaints regarding quality of products and customer service, offer management approved solutions to address customer dissatisfaction.
• Regularly monitor customer satisfaction scores, introduce programs to boost C-sat, generate more sales and reward loyal customers.
Key Responsibilities
• Issued materials, tools and equipment to project sites and coordinated with the project managers to ensure timely deliveries; liaised with consultants, contractors and sub-contractors to streamline site operations.
• Enforced safety norms, promoted safe working practices and supervised adherence to management approved methodologies; worked on the Material Safety Data Sheet, implemented standard MS DS solutions to assure regulatory compliance.
• Provided decision-making support to the management regarding capital investments through fixed assets monitoring.
• Verified the fixed asset inventory at regular accounting intervals, worked with the accounting & finance team to ascertain depreciation, and ensured that the accounting records depict accurate position of actual fixed assets in hand.