Faizan Munaf

• Responsible to achieve Annual Sales Target of AED 2.5 million
• Manage existing portfolio & Annual billing of AED 3.5 million+
• Cross selling to existing clients by building rapport and identifying their needs
• Operate as the lead point of contact for any and all matters specific to customers
• Responsible for building relationships and creating a deeper network inside client organizations
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Identifying opportunities for new business in the market by developing relationship with Real Estate Agents, Facility Managers etc.
• Expand sales within existing accounts
• Focus on customer service & develop relationships with key decision makers
• Coordination with the client and share accurate and punctual reports
• Track & monitor account activity

• Responsible for managing project from initiation till completion
• Strict follow-up on compliance of Standard Operating Procedures
• Evaluation performance of different vendors and create a suitable pool of vendors and suppliers
• Ensure timely approvals from government authorities like Trakhees, TECOM, DCD and Dubai Municipality etc.
• Lead internal meetings with Project Managers, Site Supervisors and Project Coordinators
• Effective allocation of Financial & Human resources
• Responsible for making quarterly Sales & Operational strategies
• Responsible for handling the Marketing function of the company

- Working closely with the client services director to agreed operational efficiency targets.
- Strengthen client relationships through proactive account leadership.
- Prepare and present to the client services director sustained high quality management information reporting on a monthly and quarterly basis by maintaining the campaign control database.
- Plan and implement efficient processes and systems within the account team.
- Have an in-depth understanding of the financial status of the full IAL Saatchi client portfolio.
- Develop and direct effective marketing campaign strategies through direct liaison between all involved in the project team including account management, business development and brand teams.
- Generating results that deliver the clients anticipated ROI objectives.
- News Alert of the Week: which share the brand & competitor related information.
- Maintain the Campaigns in PPT format with actual execution and upgrade in the Fact File.
- Actively improve account team’s understanding of clients’ industry, products, services, marketing and ROI objectives.
- Develop and deliver to the team motivational strategies for up-sell and cross-sell opportunities.
- Develop and share best practice between the team.

• Responsible for Client Servicing on Digital / Creative Tasks
• Preparation of creative brief and coordination with Creative and
Web Development Department
• Monitoring of clients Facebook pages and advertising activities
• Dealing with Outdoor Media / Brand Activation Vendors
• Conducting brainstorming sessions with client / creative department
• Presentation of Print & Electronic campaigns to client

• One window operation to designated accounts by acting as a focal point for the customer
• To develop comprehensive account plan for designated key accounts that included account set up and on-going customer support and training on data, software, and customized solutions resulting in the discovery of major up-sell
• To lead team of 12 Base Station Operators deputed at different client site
• Retain accounts through the development of strong relationships with key decision makers and users within an organization
• Monitor receivables and achieve targets.
• Understanding data analysis and customer’s Key Operational Indicators
• Address client concerns and ensure timely resolut

• Prepare performance analysis report
• Identify customer needs and offer customized solutions
• To lead a team of 10 Base Station Operators
• Concept of effective MIS preparation
• Responsible for the Management of Information Services
• To verify that all reports are being generated and to record/investigate if there is any missing
• Deliver timely and accurate reports
• Verification of data authenticity
• Provide FMIS & Web based services to premium customers