Sr. Commercial Officer– All projects
Nakheel
مجموع سنوات الخبرة :22 years, 9 أشهر
• Build and develop excellent relationships with investors/owners
• Implement win-win strategy for reducing the company’s liabilities and save customer’s investments
• Manage and negotiate with walk-in customers/ investors along with providing them with different options for their investments, depending on each owner what he is eligible for
• Responsible for “Plots Prompt Payment Scheme” on projects were sold at a high price per square feet
• Managing Islamic and commercial banks communication under mass consolidation approach being the point of contact and provide orientations about new development whenever required
• Liaising with legal and Finance to finalizing the credit account process for all banks and assist in minimizing the company liabilities
• Report weekly transactions for the work stream to higher management
• Report monthly on the banks liabilities to higher management
• Attend meetings with CED - Chief Executive Director to assist in addressing and finalizing the operational issues
• Participated in finalizing the branding for several projects
Achievements:
• PPPS closed with 3 deals for Al Furjan Plots - worth of AED 5.1M & all 15 developers at DMC were negotiating with top management
• Banks liabilities have been mitigated with 52% which is worth of AED 364M
• Majority of Long Term owners have swapped/ consolidated and liabilities are been dealt with
• Work closely with Corporate sales, marketing & customer services before the launch to be aligned with the business goals & objectives
• Responsible for strategy implementation, sales, marketing and customer services plan with all concerned Nakheel BU’s
• Monitoring sales process performance and report to the project Director
• Approach project management team to keep self and Director updated
about the project constructions and provide reliable feedback to the
customers in parallel
• Part of Hand over team to ensure that cases are closed within the given timeline
• Assisting the Director in developing a new payments plans for owners
• Approve marketing collateral, materials for the project before launch time
• Report JH outstanding payments on monthly basis
• Liaising with auditors at year end
Achievements:
• Launch JH successfully in Phase 1, 2 & 3
• Show apartment at Clusters were ready for walk-in customers
• Ensuring that all commercial and retail contracts are in place
• Communicating with various internal and external stakeholders
• Communicating processes and procedures to facilitate effective communication between the PMT, commercial and corporate departments
• Arranging and attending meetings
• Develop and maintain a billing system
• Ensure that all companies are legally compliant
• Ensure that all legal, contractual and insurance documentation is in place.
• Assist the Senior Commercial Manager and General Manager with executing
the sales plan, marketing plan
• Assist the Senior Commercial Manager and General Manager with launches
• Tenancy co-ordination
• Ensure the smooth process when a launch takes place
• General correspondence
Achievements:
• Launch JP successfully
• Communication with all BU’s were regulated
• Manage walk-in customers with different queries
• Overlook and follow up on the handover process for Jumeirah Islands to other department within Nakheel
• Provide the GM with vital information regarding the existing projects with weekly and monthly reporting
• Organizing surveys and customer polls
• Setting up processes & flowcharts on the different stages from launch to completion
• Day to Day organizational and administrative assistance to the General Manager.
• Responsible for Jumeirah Islands petty cash
• Manage and Monitor admin team
• Point of contact for other BU’s
• Ensuring full commercial services for Jumeirah Islands
• Handling Jumeirah Islands DLP - Defect liability Period in early stages.
Achievements:
• Handed over 736 villas at Jumeirah Islands
• Managed DLP for 12 months
Follow up with the clients and meet thier needs
Inbound Calls
Outbound Calls
Handling Complains
Client Relationship officer
Marketing and support operations
Introducing WebDemo-WebInteractive internet software
Submit a Value Proposition for the client
Build and develop a good relationship with the client
Familiar with the LMS ( Learning Management System ) for Online Learning Solutions
Participated in GITEX 04
Syrian Virtual University-Gulf Office
Administrative support
Students problems solving
Familiar with the e-Learning Environment
SVU-Gulf Market Research
SVU-Gulf Presentations and workshops
AACSB Accreditation
Start studying on Ajman University - Bachelor in Business Administration
