Guest Service Respresentative
Etihad Airways
Total years of experience :6 years, 1 Months
Delivering exceptional customer service whilst guiding guest with all services relating to travel requirements.
Inspiring guests by presenting tailored solutions to individual travel needs
Handling a wide range of complex issues concerning etihad guest rewards and redemption programs and maintaining of CRM. information systems.
Retain and revive guest satisfaction on critical circumstances such as flight disruptions, emergency responses, medical requirements, claims, reservations and transfers whilst guiding guest with utmost courtesy.
Execute activities in adherence with all company policies and aviation industry standards.
Liaising with internal and external entities in order to provide adequate solutions to complains and compliments rendered.
Identifying potential sales opportunities of products and services based on individual preferences by coordinating with resourceful departments.
Working closely with airline partners, stakeholders, external agencies and foreign airport managers on a daily basis to ensure an uninterrupted travel experiences throughout the airline and codeshare partners.
Well versed in world's leading global distribution systems and reservation systems such as sabre, amadeus and galileo etc.
Profound knowledge in CRM Systems including Synergy, SAP, Epiphany.
- Developing sales strategies prior to contacting designated markets, using a variety of visuals, including digital layouts and other sales aids. Accordingly formulating client advertising recommendations, which are specifically designed to meet the clients needs and objectives.
- Fortifying and furnishing presentations by probing and obtaining crucial information about clients brand and organisations.
- Demonstrating the value of Google Adwords and YP digital advertising to new and existing customers. Through face-to-face contact, cold calling and seeding simultaneously servicing existing clients, sell new programs, protect and increase existing advertising, conversion of prospects into potential clients and minimize decreases and cancellations.
- Generating revenue by maximizing sales opportunities and exceeding sales goals along with overall objectives. measured by sales contacts and revenue generated.
- Handling an aggressive schedule of daily sales contacts. And to schedule, organize, and prioritize work to meet both client and company goals
- Managing deadlines with prior accuracy, Visiting client business locations to obtain critical information about client markets and challenges.
- Constantly analysing market and business development opportunities.
- Organising and implementing sales structure
- Build on and retain relationships with existing and conquest customers
- Maintaining cash flows and and daily sales inventory
- Assisting customers by providing tailored solutions according to initial requirement and recommendation of precision to personal style.
Bachelors in Business Administration