Fan Tang

Consultant at Airline

• Kazakhstan
• December 2012 to December 2012

2016
Hao Fangfa International Language Training Center in Chengdu, Sichuan, China.

•Evaluate the customer’s needs through constant feedback, and facilitate the signing of a contract to start the course.
•To make a work plan and a course sales target monthly, and keep a database of customers and potential customers.
•Check on the payment process of the course fee, and engage with the students to make sure that they are satisfied and that they are meeting the goals that we have set.
•Use email correspondence to solve the student’s problems regarding their studies. These problemsinclude needing to change the course difficulty, needing to take a break from their studies, and dissatis- faction with the teacher.
•Strengthen and widen our customer base: organize events based on different holidays (i.e. Christmas, Mid-Autumn Festival, etc.), strongly connecting costumers to get them to re-sign. Invite customers to participate, and encourage them to bring potential customers.


Customer Service Department Supervisor 19thJan. 2017 - 21stMarch 2017
Qatar Doha Ye Dam Trading. The firm relocated to Africa and I was offered a position there, but I did not take it.

•Manage the whole store’s visual display, and the after-sale service.
•Build good relationships with VIP customers.
•Provide feedback and summarize all problems at the weekly meeting.
•Make a new display plan weekly.
•Analyze the sales data and manage all products in store and in inventory.
•Gather information and provide feedback on the clients’ needs, requirements, customer complaints, etc.