Service Operations Analyst
Ivy Computech Private Limited
Total des années d'expérience :7 years, 7 Mois
Service Management (Major Incident Management/Problem Management)
Responsibilities: Major Incident Management
•Managing Major Incidents (P1 & P2), ensuring that they are logged, progressed, updated, authorized, expedited and resolved within the scope of the Service Level Agreement
•Chairing conference calls with participants including Service Mangers,
’s in
courses: MCSA (Microsoft Certified System Administration
ITIL v3 Foundation (Information Technology Infrastructure Library