Manager Cards Fraud & Authorization
Burgan Bank
Total years of experience :13 years, 8 Months
"Monitoring alerts for both issuer and acquirer.
"Preventing loss from suspicious and lost/stolen cards.
"Setting both issuer and acquirer system rules within the experience of suspicious transactions.
"Preparing fraud MIS report.
"Handling new fraud system (Real Time) from business side.
"Supervising the day to day activities of the card customer service team to ensure consistency and accuracy of account information, answering all the cardholder questions, resolving all disputes, completing fraud processing.
"Examining and recommending the process requests for credit limit increase and decrease within the realm of authority and as per the approval procedure.
"Works with marketing, sales, back office, IT and all branches to develop objectives, awareness and strategies to enhance card services, processing, performance tracking.
"Contributes to annual business plans for the Credit Card unit; working towards enhancing profit, sales, services, and the expansion and retention of card users as well as reducing cost and turnaround time. Ensures the overall business line profit
plan achievements.
"Guides the Cards team to evaluate the track achieved target against the annual plan as well as adherence to Service Level agreements and customer satisfaction levels.
"Maintains awareness of new developments in the products and services provided. ensures that branch personnel are familiar with the capabilities of the system so they can effectively market these services to customers and respond to customers inquiries by making regular system trainings.
"Resolution of all customers and branches complains related to card center.
"Produces reports of cards production, maintenance activities and retention in addition to preparing MIS reports.
"Produces and facilitates a range of statistical measures of operational work flow to monitor and control output quality and to guarantee meeting the Service Level Agreements with the business users and clients.
"Develop, implementation, monitoring of operational and compliance policies and procedures and ensures the updating.
"Participates in the selection and development of staff. Interviews, coaches, advises, evaluate the performance.
"Handling customer complaints related to Card Center.
"Monitor and prepare weekly/monthly reports of complaints in total.
"Arrange branch visits to update branch staff on latest policy and criteria.
"Train relationship officers and new recruits on credit cards criteria, Watani Rewards loyalty program and using cards systems.
"Supervising processing unit staff.
"Approving credit card issuance and limits amendments enhancements within the realm of authority and as per the approval procedure.
"Coordination with branch staff for incomplete credit cards requests.
"Under taking special assignments, assist dept. manager when required.
"Preparing spread sheets and analyzing financial statements.
"Handling administrative queries related to VIP group.
"Helping in the process of credit cases by providing all information from local banks,
"Preparing the credit appraisal, call reports, advice letters and the contracts for the customers.
"Coordinate with Legal & all departments.