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Farah Douglas, Associate

Farah Douglas

Associate·Stake

Jordan

Bachelor's degree, Risk Management

Work experience

Total years of experience: 6 years, 1 months

Associate

January 2026 - Present

Stake

Amman, Jordan •Remote

January 2026 - Present

• Manage end-to-end customer experience to ensure high satisfaction and retention.
• Handle customer inquiries and resolve issues efficiently and professionally.
• Collaborate with internal teams to improve customer journey and service delivery.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Accounting and Auditing

Content and Customer Engagement Specialist

July 2024 - January 2026

Bayt.com

Amman, Jordan •Remote

July 2024 - January 2026

Company industry:
Recruitment & Employee Placement Agency
Job role:
Marketing and PR

Customer Success Specialist

March 2021 - August 2024

Bayt.com

Dubai, United Arab Emirates •Remote

March 2021 - August 2024

• Improved customer retention through targeted programs and services.
• Built strong relationships by understanding customer needs and providing tailored
solutions.
• Conducted product demos (online and in-person).
• Took ownership of customer issues through to resolution.
• Identified upselling and cross-selling opportunities.
• Prepared proposals based on clients recruitment needs.
• Managed CRM systems and maintained accurate records.
• Used ticketing systems such as JIRA and Helpdesk.
Company industry:
Recruitment & Employee Placement Agency
Job role:
Customer Service and Call Center

bilingual agent

August 2020 - December 2020

crystel

Amman, Jordan

August 2020 - December 2020

English professions,
• Working under pressure,
• Team player,
• Multi-tasking,
• Customer care,
• Working between inbound and outbound team, and with the back office,
• Good listener to complaints, and critical thinker,
• Escalating complaints and resolving them with the outbound and back office team,
• Raising tickets using fresh desk to assure serving a customer,
• Knowledge in quality assurance.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Care Agent

August 2020 - October 2020

Crystel.co

Amman, Jordan •Remote

August 2020 - October 2020

• Delivered high-quality customer service in a fast-paced environment.
• Handled customer inquiries with professionalism and empathy.
• Demonstrated strong communication, organization, and problem-solving skills.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Finance Assistant

October 2019 - February 2020

help age international

Amman, Jordan

October 2019 - February 2020

finance officer
HelpAge International
An Non-Governmental Organization who collects donations to help the
elderly
Contact: Khalil Badar - Khalil.badar@helpage.org
Company industry:
Non-profit Organization
Job role:
Finance and Investment

Education

American University of Madab

February 2020

February 2020

Bachelor's degree, Risk Management

Jordan

/2020

American University of Madaba

February 2020

February 2020

Bachelor's degree, Risk Management

Jordan

Skills

Target Oriented
Expert
Target Oriented
Expert
Organised
Expert
Organised
Expert
CREATIVE
Expert
CREATIVE
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
Customer Care
Expert
Customer Care
Expert
Communicator
Expert
Communicator
Expert
Listening Skills
Expert
Listening Skills
Expert
ASSETS RECOVERY
Expert
ASSETS RECOVERY
Expert
CONTENT MANAGEMENT
Expert
CONTENT MANAGEMENT
Expert
MARKETING
Expert
MARKETING
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
order
Expert
order
Expert
teamwork
Expert
teamwork
Expert
team management
Expert
team management
Expert
accounting
Intermediate
accounting
Intermediate
ATTENTION TO DETAIL
Expert
ATTENTION TO DETAIL
Expert
LANGUAGES
Expert
LANGUAGES
Expert
LISTENING
Expert
LISTENING
Expert
COMMUNICATION STRATEGIES
Intermediate
COMMUNICATION STRATEGIES
Intermediate
CONTENT MANAGEMENT
Intermediate
CONTENT MANAGEMENT
Intermediate
CREATIVE PROBLEM SOLVING
Intermediate
CREATIVE PROBLEM SOLVING
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
USER JOURNEY MAPPING
Intermediate
USER JOURNEY MAPPING
Intermediate

Languages

Arabic
Expert
English
Expert
Turkish
Intermediate

Training and Certifications

Training
inbound team call center
crystel
Aug 2020
finance assistant intern
helpAge

Hobbies

  • research