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Farah Douglas, Associate

Farah Douglas

Associate·Stake

Jordan

Bachelor's degree, Risk Management

Work experience

Total years of experience: 6 years, 2 months

Associate

January 2026 - Present

Stake

Amman, Jordan •Remote

January 2026 - Present

• Manage end-to-end customer experience to ensure high satisfaction and retention.
• Handle customer inquiries and resolve issues efficiently and professionally.
• Collaborate with internal teams to improve customer journey and service delivery.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Accounting and Auditing

Content and Customer Engagement Specialist

July 2024 - January 2026

Bayt.com

Amman, Jordan •Remote

July 2024 - January 2026

Company industry:
Recruitment & Employee Placement Agency
Job role:
Marketing and PR

Customer Success Specialist

March 2021 - August 2024

Bayt.com

Dubai, United Arab Emirates •Remote

March 2021 - August 2024

• Improved customer retention through targeted programs and services.
• Built strong relationships by understanding customer needs and providing tailored
solutions.
• Conducted product demos (online and in-person).
• Took ownership of customer issues through to resolution.
• Identified upselling and cross-selling opportunities.
• Prepared proposals based on clients recruitment needs.
• Managed CRM systems and maintained accurate records.
• Used ticketing systems such as JIRA and Helpdesk.
Company industry:
Recruitment & Employee Placement Agency
Job role:
Customer Service and Call Center

bilingual agent

August 2020 - December 2020

crystel

Amman, Jordan

August 2020 - December 2020

English professions,
• Working under pressure,
• Team player,
• Multi-tasking,
• Customer care,
• Working between inbound and outbound team, and with the back office,
• Good listener to complaints, and critical thinker,
• Escalating complaints and resolving them with the outbound and back office team,
• Raising tickets using fresh desk to assure serving a customer,
• Knowledge in quality assurance.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Care Agent

August 2020 - October 2020

Crystel.co

Amman, Jordan •Remote

August 2020 - October 2020

• Delivered high-quality customer service in a fast-paced environment.
• Handled customer inquiries with professionalism and empathy.
• Demonstrated strong communication, organization, and problem-solving skills.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Finance Assistant

October 2019 - February 2020

help age international

Amman, Jordan

October 2019 - February 2020

finance officer
HelpAge International
An Non-Governmental Organization who collects donations to help the
elderly
Contact: Khalil Badar - Khalil.badar@helpage.org
Company industry:
Non-profit Organization
Job role:
Finance and Investment

Education

American University of Madab

February 2020

February 2020

Bachelor's degree, Risk Management

Jordan

/2020

American University of Madaba

February 2020

February 2020

Bachelor's degree, Risk Management

Jordan

Skills

Target Oriented

Expert

Organised

Expert

CREATIVE

Expert

COMMUNICATION SKILLS

Expert

LEADERSHIP

Intermediate

Customer Care

Expert

Communicator

Expert

Listening Skills

Expert

ASSETS RECOVERY

Expert

CONTENT MANAGEMENT

Expert

MARKETING

Expert

CUSTOMER SERVICE

Expert

order

Expert

teamwork

Expert

team management

Expert

accounting

Intermediate

ATTENTION TO DETAIL

Expert

LANGUAGES

Expert

LISTENING

Expert

COMMUNICATION STRATEGIES

Intermediate

CREATIVE PROBLEM SOLVING

Intermediate

CUSTOMER ENGAGEMENT

Intermediate

CUSTOMER EXPERIENCE STRATEGY CX

Intermediate

CUSTOMER INQUIRIES

Intermediate

DIGITAL MARKETING

Intermediate

USER JOURNEY MAPPING

Intermediate

Languages

Arabic

Expert

English

Expert

Turkish

Intermediate

Training and Certifications

Training
inbound team call center
crystel
Aug 2020
finance assistant intern
helpAge

Hobbies and interests

research