Logistic Coordinator & Customer Service Manager
BIOTRONIK Middle East FZE
Total des années d'expérience :13 years, 8 Mois
• Reviewing processes and practicing regularly to achieve business goals.
• Coordinating external suppliers to meet customer order requirements.
• Actioning client feedback to improve product and service offerings.
• Devising activities and service plans to meet customer requirements.
• Tracking expenses and business outgoings to remain within cashflow targets.
• Receiving and resolving customer complaints.
• Overseeing bookings with accurate calendar management.
• Booking shippers and sending appropriate documentation, reducing dispatch delays.
• Completing shipment documentation to company standards.
• Communicating with carriers, shipping lines and external haulage contractors.
• Overseeing recording and timely dispatch of loads.
• Liaising with customers to provide order updates and confirm delivery dates and requirements.
• Managing import consignments through approved clearing agents.
• Adhering to legal and regulatory requirements while processing imports and exports.
• Established operational and administrative procedures and enforced controls.
• Liaising with customers and other departments to plan timely transportation of goods.
• Preparing accurate reports for upper management
• Preparing bills and invoices
• Developing processes that make the supply chain more efficient and organized
• Kept Track & Maintained Inventory.
• Organized and monitored inventory level to maximize efficiency.
• Directed daily operations to achieve maximum output and reduce costs.
• Reviewed purchasing, storage and distribution practices in line of industry advancements.
• Inspected the levels of business supplies and raw material to identify shortages.
• Recorded daily deliveries and shipments to reconcile inventory.
• Collaborated with warehouse team and other staff to ensure business goals are met.
• Worked with operational team to reduce waste where possible.
• Facilitated smooth shipping processes, preparing dispatch export documentation to customs requirements.
• Responsible for acting as a liaison between customers and companies. Assisted with complaints, orders, error, account questions, billing, cancellation, and other queries.
• Communicated between production, sales & distribution stages to promote a healthy and efficient Supply Chain.
• Coordinated transportation providers to ensure prompt and proper movement of shipments.
• Followed up commercial orders with customer around Middle East & North Africa. “PO, IP, Final docs, AWB”
• Preparing for the field day in Lebanon, Egypt & Iran.
• Sale, missing sales & Sampling Reports
• Followed up and solved customer complaints “Preparing credit notes/compensation”.
• Prepared yearly forecast.
• Samples Inventory.
• Registration process.
• Managed all accounting transactions.
• Monthly expense report
• Petty Cash
• Supplier’s account
• Customer’s account
• Travel Arrangements (Visa, Ticket & Hotel)
• Supplies & stationary
• Manage yearly gifts for our customers
Assisting the accountant with invoice generation
• Follow up payments from customers
• Quotations
• Manage and review LPO & PO
• Maintenance call
• Responsible for Advertising
• Responsible for updating the Website
• Dealing with Customers and Suppliers
• Organize expedition
• Travel Arrangements
• NSSF Issues
• Bank Issues
• Stock
Reception function
• Filing
• Mail
• Quotations & P.O
Banking and Finance –