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فرح الحج حسن, Logistic Coordinator & Customer Service Manager

فرح الحج حسن

Logistic Coordinator & Customer Service Manager·BIOTRONIK Middle East FZE

الإمارات العربية المتحدة

بكالوريوس, Banking And Finance

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 9 أشهر

Logistic Coordinator & Customer Service Manager

مارس 2021 - حتى الآن

BIOTRONIK Middle East FZE

دبي، الإمارات العربية المتحدة

مارس 2021 - حتى الآن

• Reviewing processes and practicing regularly to achieve business goals.
• Coordinating external suppliers to meet customer order requirements.
• Actioning client feedback to improve product and service offerings.
• Devising activities and service plans to meet customer requirements.
• Tracking expenses and business outgoings to remain within cashflow targets.
• Receiving and resolving customer complaints.
• Overseeing bookings with accurate calendar management.
• Booking shippers and sending appropriate documentation, reducing dispatch delays.
• Completing shipment documentation to company standards.
• Communicating with carriers, shipping lines and external haulage contractors.
• Overseeing recording and timely dispatch of loads.
• Liaising with customers to provide order updates and confirm delivery dates and requirements.
• Managing import consignments through approved clearing agents.
• Adhering to legal and regulatory requirements while processing imports and exports.
• Established operational and administrative procedures and enforced controls.
• Liaising with customers and other departments to plan timely transportation of goods.
• Preparing accurate reports for upper management
• Preparing bills and invoices
• Developing processes that make the supply chain more efficient and organized

مجال الشركة:
الأجهزة الطبية والصحية
الدور الوظيفي:
الطب والرعاية الصحية والتمريض

Inventory Control Manager

مارس 2020 - فبراير 2021

Seed Bound

بيروت، لبنان

مارس 2020 - فبراير 2021

• Kept Track & Maintained Inventory.
• Organized and monitored inventory level to maximize efficiency.
• Directed daily operations to achieve maximum output and reduce costs.
• Reviewed purchasing, storage and distribution practices in line of industry advancements.
• Inspected the levels of business supplies and raw material to identify shortages.
• Recorded daily deliveries and shipments to reconcile inventory.
• Collaborated with warehouse team and other staff to ensure business goals are met.
• Worked with operational team to reduce waste where possible.
• Facilitated smooth shipping processes, preparing dispatch export documentation to customs requirements.

مجال الشركة:
الزراعة وإنتاج المحاصيل
الدور الوظيفي:
النقل والخدمات اللوجستية

Customer Service & Logistic Coordinator

يونيو 2014 - يناير 2020

VoloAgri

بيروت، لبنان

يونيو 2014 - يناير 2020

• Responsible for acting as a liaison between customers and companies. Assisted with complaints, orders, error, account questions, billing, cancellation, and other queries.
• Communicated between production, sales & distribution stages to promote a healthy and efficient Supply Chain.
• Coordinated transportation providers to ensure prompt and proper movement of shipments.
• Followed up commercial orders with customer around Middle East & North Africa. “PO, IP, Final docs, AWB”
• Preparing for the field day in Lebanon, Egypt & Iran.
• Sale, missing sales & Sampling Reports
• Followed up and solved customer complaints “Preparing credit notes/compensation”.
• Prepared yearly forecast.
• Samples Inventory.
• Registration process.
• Managed all accounting transactions.
• Monthly expense report
• Petty Cash
• Supplier’s account
• Customer’s account
• Travel Arrangements (Visa, Ticket & Hotel)
• Supplies & stationary
• Manage yearly gifts for our customers

مجال الشركة:
الزراعة وإنتاج المحاصيل
الدور الوظيفي:
النقل والخدمات اللوجستية

Executive Assistant Manager

أغسطس 2010 - يونيو 2014

RCC DAIKIN

لبنان

أغسطس 2010 - يونيو 2014

Assisting the accountant with invoice generation
• Follow up payments from customers
• Quotations
• Manage and review LPO & PO
• Maintenance call
• Responsible for Advertising
• Responsible for updating the Website
• Dealing with Customers and Suppliers
• Organize expedition
• Travel Arrangements
• NSSF Issues
• Bank Issues
• Stock

مجال الشركة:
الخدمات الفنية والتركيب
الدور الوظيفي:
الإدارة

Administrative Assistant

أغسطس 2010 - نوفمبر 2010

أغسطس 2010 - نوفمبر 2010

Reception function
• Filing
• Mail
• Quotations & P.O

الدور الوظيفي:
إدارية

التعليم

Lebanese International University

يناير 2014

يناير 2014

بكالوريوس، Banking And Finance

لبنان

Banking and Finance –

Skills

Stationary
Expert
Stationary
Expert
Supplies
Expert
Supplies
Expert
Supplier
Expert
Supplier
Expert
Payments
Expert
Payments
Expert
Attendance
Expert
Attendance
Expert
MS Office profeciency
Expert
MS Office profeciency
Expert
TRAVEL ARRANGEMENTS
Beginner
TRAVEL ARRANGEMENTS
Beginner
ACCOUNTING
Beginner
ACCOUNTING
Beginner
ADMINISTRATIVE SUPPORT
Expert
ADMINISTRATIVE SUPPORT
Expert
BILLING
Beginner
BILLING
Beginner
CASH HANDLING
Expert
CASH HANDLING
Expert
CREDIT
Beginner
CREDIT
Beginner
Inventory control
Expert
Inventory control
Expert
Customer relations
Expert
Customer relations
Expert
Shipping, Receiving & Warehousing
Expert
Shipping, Receiving & Warehousing
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
Purchasing and Procurement
Intermediate
Purchasing and Procurement
Intermediate
Stationary
Expert
Stationary
Expert
Supplies
Expert
Supplies
Expert
Supplier
Expert
Supplier
Expert
Payments
Expert
Payments
Expert
Attendance
Expert
Attendance
Expert

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
CISCM
Oct 2022
CISCP
Oct 2022