farah hayek

• Managing multi-channel client communications (calls, WhatsApp, and social media), delivering timely support and
product guidance.
• Advising customers on window film solutions, ensuring accurate recommendations and informed purchasing
decisions.
• Preparing and processing quotations, orders, and invoices while maintaining accurate ERP and customer records.
• Coordinating scheduling, logistics, and follow-ups with business development and installation teams to ensure
seamless project execution.
• Supporting sales operations through documentation, reporting, and general administrative functions.
• Executing outbound lead generation initiatives, including cold calling and targeted outreach, to drive meeting
bookings.
• Assisting the Business Development Manager with client communications, including introductory emails and
follow-ups.
• Organizing and optimized daily agendas, including client meetings, material testing sessions, and installation
schedules.

• Recognized as an Overachiever for exceeding KPIs in Q4 2024.
• Built and maintained relationships with various clients and stakeholders, ensuring personalized service and repeat
business (35% retention rate).
• Effectively handling objections and closing deals worth $4, 200 monthly.
• Maintained detailed records of multiple client accounts in CRM, improving follow-up efficiency by 70%.
• Conducting an average of 60 outbound calls per day, achieving an 11% conversion rate.
• Exceeded sales targets by 10% within 3 months.
• Informing potential and existing customers about products/services, addressing inquiries and closing sales.
• Processing orders accurately and updating customer records to enhance efficiency.
• Managing customer grievances to maintain brand reputation and ensuring customer experience satisfaction.
• Collaborating with the field sales team by directing qualified leads for further engagement.

• Successfully converted cold leads into active buyers and sellers, closing 8 deals in one year.
• Excelled in telesales, telemarketing, and real estate sales, showcasing exceptional persuasive and negotiation skills,
as well as a deep understanding of real estate transactions.
• Managed high-volume outbound calls to potential buyers and investors, generating qualified leads for property
sales.
• Maintained a strong pipeline of prospects, ensuring consistent follow-ups and increased lead conversions.
• Collaborated with real estate agents and sales teams to coordinate property viewings and client meetings.
• Maintained accurate and up-to-date CRM records of leads, opportunities, and sales progress.
• Addressed client inquiries, providing comprehensive information on available properties and market conditions.

• Analyzed mental health data from 241 participants, earning recognition from BMO.
• Conducted COVID-19 awareness assessments and administered 54 screening tests.
• Evaluated and referred beneficiaries to mental health specialists based on test results.

• Led surveys with 150 child laborers to assess living conditions for targeted support initiatives.
• Contributed survey data to educational and organizational publications and literature reviews.
• Ensured strict confidentiality and maintained accurate interview records throughout the project.