Head of Sales and Service Officer
Jordan Dubai Islamic bank
Total des années d'expérience :14 years, 7 Mois
Provide Customers with competent, timely and error free services in the area of Account Opening, & Account Management
• Consistently meet and exceed the Service Standards set for the Customer Services Area by taking ownership of customer problems and handling it till final resolution.
• Adherence to branch processes & policies and report deviation to immediate supervisor.
• Guide Customers regarding the right product to meet their needs and Cross-sell other bank’s products and Services to existing customers.
• Convince to register by demonstrating the convenience & usage of alternative delivery channels to customers.
• Effective & Controlled delivery of ATM Cards, Cheque books and PIN Mailers to customers
• Responsible for Custodianship of ATM cards, Cheque books and Pin Mailers (as & when assigned the responsibility by Branch Management
• Provide constructive and constant feedback on improvement of products, services. Systems, which may either reduce cycle time or costs or enhance customer satisfaction or increase controls and reduce risk