Farah Charaf

1. Oversee the smooth flow of daily front-of-house operations, ensuring
efficient coordination between the team and management.
2. Manage guest seating and table allocation to maintain an organized
and seamless service experience.
3. Act as the main point of contact between staff and management,
supporting communication and operational needs.
4. Handle guest concerns and complaints professionally, stepping in
when necessary to resolve issues and maintain service standards.
5. Maintain accurate records of guest information, including
reservations, spending, and visit details.
6. Coordinate with the cashier to verify and reconcile daily receipts and
transactions.
7. Prepare excel report (daily summaries of operations and revenue) to
senior management and company leadership across Mood Rooftop
Lounge and Sunset Hospitality Group.

As a CID Investigator in a hotel, my primary responsibility is to
maintain a safe and secure environment for guests and staff by
conducting investigations and addressing security concerns. Within my
role, I am tasked with a diverse set of responsibilities and skills, which
consist of

As a Guest Relations Agent in our hotel, I played a pivotal role in
ensuring a positive and memorable experience for our guests. I was
the welcoming face of our establishment and a key point of contact for
guests, offering exceptional customer service and assistance
throughout their stay. I was responsible for a wide array of tasks and
skills, which involve:
1. Offer assistance with check-in and luggage, ensuring a seamless
and pleasant arrival experience.
2. Information and Assistance: Be a knowledgeable resource for
guests, offering information about hotel facilities, services, and
local attractions. Assist with guest inquiries and provide
recommendations for dining, entertainment, and activities.
3. Special Requests: Fulfil guest requests, whether they pertain to
room preferences, amenities, or special occasions, with attention
to detail and a commitment to exceeding expectations. We also
follow up with all occasions for the guests staying in our hotel
such as : Birthdays/ Honeymoons/ Anniversaries.
4. Communication: Maintain effective communication with other
hotel departments to ensure that guest requests are promptly
and accurately processed.
5. Records and Documentation: Maintain detailed records of guest
interactions, requests, and preferences to personalize future
visits and anticipate guest needs.
6. Crisis Management: Assist in the hotels crisis management and
emergency response procedures to ensure the safety and well
being of guests and staff.

During my initial period at the hotel, I had the opportunity to provide
valuable assistance to the HR department. This collaboration arose due
to my proficiency in the Arabic language and my prior experience with
computer systems. Being a - quick learner further contributed to my
effectiveness and helpfulness. Some of the key responsibilities I
undertook during this
time included:
1. Generate HR related reports and provide data and analytics to
assist in decision-making and strategic planning.
2. Maintain accurate HR documentation, including employee
handbooks, policies, and other relevant materials.
3. Respond to employee inquiries and provide information on HR
related matters.
4. Facilitate the visa application process for new employees,
ensuring all necessary documentation is complete and accurate.
5. Collaborate with relevant authorities and government agencies
to expedite visa approvals for new joiners, promoting a smooth
onboarding process

I started as a cashier and got promoted in the first 4 months, because Im a hard worker and a fast learner.
Had to leave the job for personal reasons.

As a Customer Service Supervisor in this hypermarket, I was
responsible of leading and managing the customer service department
to ensure we provided our customers with an exceptional shopping
experience . My role encompassed a wide range of duties and skills,
including:
1. Supervise and lead the customer service team, including hiring,
training, scheduling, and performance evaluation
2. Address customer inquiries, concerns, and requests, both in
person and through various communiction channels

As the former Retail Manager of our cherished family-owned store, I
was entrusted with overseeing the daily operations of our
establishment. My role was pivotal in maintaining our core values and
fostering a postive environment for both customers and staff. Here are
some of the responsibilities that I had