Key Accounts Manager
Softcare Cosmetics Trading LLC
Total years of experience :12 years, 0 Months
Manage portfolio of UAE customers/vendors
✓ Provide training to beauty retailers
✓ Brand Research, Business Development and Improvement
✓ Maintain and update the back end of e‐commerce accounts
✓ Develop social media marketing strategy
✓ Source vendors, review and approve quotations as necessary
✓ Coordinate with the team members to ensure consistent service
✓ Developing a solid and trusting relationship between major key clients
and company
✓ Resolving key client issues and complaints
✓ Managing communications between key clients and internal teams
✓ Planning and presenting reports on account progress and goals
✓ Managing customer dues and collection process
Approach new and existing clients
✓ Prepare Travel Plans and get new business opportunities
✓ Follow up with clients to place orders
✓ Follow up on their orders and ensure clients satisfaction
Understand client needs and specifications; coordinate with the
technical division, and the sales team, in order to prepare tenders and
client contracts.
✓ Prepare end of month reports for Top Management.
✓ Anticipate and analyze client complaints and follow up with concerned
parties in order to assure non-occurrence of such in the future.
✓ Prepares product or service reports by collecting and analyzing
customer feedback.
✓ Provides customer with product knowledge to ensure maximum use of
facilities and complete customer satisfaction.
Coordinate and follow up with operations and logistics in order to
ensure that products are delivered on time.
✓ Track order activity and alerts appropriate staff of any potential
delivery problems
✓ Suggests additional and/or alternative products or services to meet
customer needs.
✓ Maintain a database of clients through regular follow up of problems
and queries and customer periodical research, and amend customer
information as needed with close coordination with the marketing
Hobbies
Basketball
Reading
Video Games
department.
✓ Following up and collecting due amounts
Checking applications and filling the data in the system.
✓ Following up with the clients and informing them about their
application status.
✓ Marketing our new products.
✓ Making survey and presenting reports.
Procuring presentations, collecting items and biding which to include,
fixing catalogues.
✓ Selecting & ordering samples, setting up clients orders with factories
and following up in regards of quotation and request.
✓ Procuring sales report, purchase invoice and fully eligible of
processing orders on system.