Asst. Manager Customer Relations
M/S. Valvoline Pakistan
مجموع سنوات الخبرة :16 years, 4 أشهر
• Handling complaints & inquiries, working on campaigns, getting feedback from customers, solving customer quires doing data analysis on monthly basis.
• May assist management in ensuring performance goals are met.
• Preparation of meeting minute on weekly basis.
• Maintain stock movement sheet on regular basis
• Prepare Sales Analysis & sales documents liaison with team.
• To present overall reports of departmental activities to Management
• To assist staff in handling difficult inquiries, classification of VOC received from various sources & providing on job training to staff when needed.
• To develop complaint handling strategy for normal & serious matters in coordination with related departments also share complaints analysis with related Dept. & management in Obeya Meeting (Japanese word) for setting up countermeasures.
• To develop Action Plan on the basis of VOC & implement kaizen at dealership.
• Discuss & file all Service LSB and LWB within Dept.
• Assist HOD in preparing CSR activity, skill mapping, motivation plan & all matters related to ORG.
• Handle duplicate document cases and report it to IMC
• Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
• Support other teams with various administrative tasks (redirecting calls, scheduling meetings etc.)
• Follow office workflow procedures to ensure maximum efficiency
• Maintain PC inventory & files and records with effective filing systems.
• Greet and assist visitors when they arrive at the office.
• Maintain payroll, purchase order and declaration forms.
• Communicate with Customers & handle calls.
• Greet direct visitors & provides assistance to them as required.
• Maintain inventory of office supplies.
• Manage petty cash of office.
• Maintain attendance.
• Assist to Accounts Dept.