Service Operations Executive
FAMCO
Total years of experience :17 years, 4 Months
Al-Futtaim Auto and Machinery Company) which is the region's leading
supplier of commercial vehicles and industrial machinery.
Jobs Performing:
1- Sales Forecasting.
2- Sales Planning and budgeting.
3- Coaching and motivating.
4- Performance Management for each employee.
5- Strategic planning for each month to lead workshop into profitable
direction.
6- Allocating budget for workshop.
7- Communication liaison.
8- Coordinate with Customers regarding their service requirement.
9- Coordinating with Workshop department regarding status update, Job
creation, Quoting & Invoicing.
10- Creating and Updating VOR on IVECO Servers.
11- Providing support for Administration.
12- Creating Admin Forums.
13- Creating Schedules for Janitor Staff and Maintenance Staff.
14- Recording MTTR for Workshop.
15- Controlling Workshop.
16- Providing working analysis for Aftersales department.
17- Also Looking after Spare Parts Department as a part supervisor with
below mentioned goals.
Al-Futtaim Auto and Machinery Company) which is the region's leading
supplier of commercial vehicles and industrial machinery.
Jobs Performing:
1- Analyze current stock and develop a program of right-sizing the
inventory to better utilize inventory budget.
2- Managed the daily operations of the parts department in a fast-
paced, high volume automotive dealership.
3- Coordinated office documentation as it pertained to the parts and
accessories department
4- Consistently exceeded job performance goals during tenure or
employment.
5- Handled the tasks of analyzing sales, expenses and inventory monthly
to achieve goals of profit
6- Accurately executed all cycle returns, warranty returns and dealer-to-
dealer transfers.
7- Ensured the needs of the Service Department were being met.
8- Developed and distributed an annual and monthly budget report
9- Became familiar with the functions of all departments; filled in for
other managers when necessary.
10- In charge of all sort of communication within or outside the
organization.
Orient Marketing & Trading Company
Desktop Support \{throughout since my admission in the Company\}
From March
Orient Marketing & Trading Company
Looking after the branch during Branch Managers visit to customers and outside the
kingdom. Complete coordination thru the branch with all the Managers and
department workers. List all the personal needs of the employees and display them
to Branch Manager. Look after all the matters related to sales and aftersales. Create
quotations for customers, Invoicing & delivery notes.
Actions: Used computers to create a synched mechanism to overcome the needs of the
branch by creating indexing. By utilizing skill of MS Office, created different formats
for different purposes hence making it easy to carry on day to day job.
Result: Branch Manager was happy and the remaining staff of the branch appreciated my efforts
hence gaining their trust and respect.
Jobs Performed:
1- Making Memos.
2- Local and International Correspondence.
3- Making delivery notes.
4- Making Invoices.
5- Making quotations for all the clients.
6- Taking care of the branch during the absence of Branch Manager.
7- Filling.
8- In charge of all sort of communication within or outside the organization.
Completed courses related to DMBS, Management, Organizational Behavior and IT and Human relation.
Complete 22 courses related to Management, IT, Human Computer Interaction, Organizational behavior along with Project
Commerce, Accounts, IT