Systems Administrator
Printek (PVT) Ltd
Total years of experience :14 years, 11 Months
• Deploy and manage virtual Data center of Express ISB office.
• Done migration from Physical Data Center to Virtual Data Center
• Setup of network more than 150 nodes including servers and client end.
• Provides Tier-1 and Tier-2 support.
• Plan and conduct hardware and software upgrades.
• Monitoring live connectivity of WAN and Internet Circuits.
• Automation of deployment services of OS and other software over clients and server machines.
• Managing team of Support Engineers of 7.
• Responsible for managing entire infrastructure of Inbox Business Technologies North Office.
• Provide Tier-1 and Tier-2 support at customer end in their premises.
• Manage VoIP setup.
• Manage Video Conference links and devices.
• Deployment of complete IT infrastructure of Jehan Publications Islamabad Office.
• Setup of network more than 150 nodes including servers and client end.
• Provides Tier-1 and Tier-2 support.
• Plan and conduct hardware and software upgrades.
• Monitoring live connectivity of WAN and Internet Circuits.
• Automation of deployment services of OS and other software over clients and server machines.
• Managing team of Support Engineers of 7.
• IT technical support for day-to-day operations. Implemented and scheduled workstation/server backup and recovery plan.
• Evaluate the Microsoft windows network, active directory and LAN/WAN devices and software solutions.
• Helping and managing internal users with network and hardware problems.
• Act as resource person solving system and network problems of users.
• Makes detailed reports on the performance of the network and notes of any failure or troubleshooting, which occur.
• Oversee all computer, telecommunications, and PBX systems of contact center setup support, supervise team of help desk and desktop services personnel,
• Train and supervise technical support personnel, serve as Level-2 escalation point for all technical issues, provide technical support for special projects. Direct network administration.
• Plan and conduct major hardware, network, software and operating system upgrades and migrations.
• Managed and carried out building up of all enterprise servers.
• Established standardized configuration management process for all PC images.
• Monitoring live links for transmission to MCR.
• Monitoring of all WAN and Internet Links.