Customer service and Quality control specialist
Dar Alshifa Hospital
مجموع سنوات الخبرة :8 years, 3 أشهر
Incident reports deep-root investigation, service auditing and quality development.
Managing diaries, calendars, reports and time sheets schedules and on floor issue solving.
Liaising with miscellaneous departments, prioritizing workloads and implementing strategic quality procedures.
Standardized employee evaluation, training development action planning and handling correspondences.
Handling VIP figures, handling mail shots, public tasks with quality room and service inspections.
Handled over 400+ patients daily with distinctive standards.
Appointment booking and scheduling, result follow up, operational transactions.
Excellence demonstrated meticulously to client experience of different backgrounds.
Clerical administrative reports, database updating and document chronologically.
Handled VIP figures, processed conspicuous achievements and displayed impeccable flexibility.
Handled over 300+ calls daily professionally.
Professional inquiry clarification, appointment booking and schedule setting.
Outbound calls and client complaints management with active listening and exceptional service.
Processed orders, forms and applications and collaborated with dedicated departments.
Client follow up, feedback and information update transactions reports.
B.COM Bachelor of Commerce - it constitutes the study of business,economics and accounting.