XEROX
Total years of experience :15 years, 7 Months
Management Information & Financial Reporting Analyst for UK & Europe
Applying PIUK credit policy to Impulse accounts including maintaining up to date Customer balances.
•Timely resolution of all customer queries & reconciliation of accounts through a complexity of thousands of transactions and multiple types.
•Interacting with the Sales team and reporting upwards all significant issues.
•Ensure that all debt due for allocated Impulse Customers is collected within PepsiCo Policy.
•Where there is a deviation from policy, an explanation was provided for debt of 30 days or more, until resolution
•Managing customer deduction balance ensuring deductions do not age beyond 90 days, unless there is an invalid (disputed) reason.
•Identifying 60 days + deductions at risk of exceeding 90 days, and providing an action point to resolve
•Authorising promotional invoices, working in collaboration with NAMs & NR teams, problem solving and taking lead role in agreeing resolution with all parties to reach resolution.
•Documenting and reporting all meetings with NAMs and customers.
•Investigating and resolving shortages and pricing claims for allocated Customers to reach resolution either internally in PIUK and/ or with the Customer
•Monitoring/Own credit limits for allocated Customers daily and take appropriate action in line with risk code policy
•Dealing with Walker Export claims and customers.
•Chasing self-bill invoices and Sundry accounts.
Account reconciliation & Cash allocation
•Liaising with customers for payment and ensure that they are adhering to their payment terms.
•Processing and managing price/ delivery discrepancies
•Assessing new customers and setting appropriate credit limits and payment terms.
•Running Month End reporting
•Assessing and monitoring credit risk of existing and new EMEA customer base.
•Review credit limits on an ongoing basis.
•Provide manager with a weekly forecast on outstanding debt.
•Work with colleagues to achieve objectives and share knowledge and expertise
•Maintain access database for reporting and other day to day administrative tasks
•Ensure that all processes/procedures are carried out within the Sarbanes and Oxley compliance
•Liaise with external third party
•Monitor and report on accounts over 90 days old
•Working alongside customer development team to maintain a better customer relation.
•Releasing orders from credit block.
•Chasing high volumes of outstanding debt - up to 4million on monthly basis.
•Preparing reports analyzing customer's credit exposure - Reviewing credit risks.
•Raising credit and debit notes.
•Regularly review and re-assess customers credit limits and payment terms.
•Processing trade promotional invoices and rebates.
Achievements:
•Process improvements
•Transitioning workload to India and training and monitoring teams in India on the new project.
Experience:
•Handling inbound calls and emails from customers.
•Cash Allocation - Payments
•Issuing Inventory Returns Debit notes
•Collections & Age Debt reporting
•Training new temp staff
•Setting objectives
•Credit application
•Processing repayments & cash reconciliation on weekly basis
•Adjustments on Billing Reports
•Raising manual invoices and credit notes
•Investigating and resolving vendor disputes
•Reporting and metrics for business and finance contacts.
•Getting involved in project work
Experience:
•Supervising 2 team members
•Client site visits - resolving queries and outstanding debt
•Monitor and report on accounts over 90 days old
•Working from and setting self-targets from cash flow forecast and aged debt report.
•Regular liaison with senior management, contract managers & customer finance managers.
Achievements:
•Received an achievement award for going beyond expectations to meet the target.
Experience:
•Account reconciliation - Cash allocation and managing price claims
•Month End reporting
•Monitor and report on accounts over 90 days old & providing a weekly review to the manager.
•Client site visits
•Assessing new customers and setting appropriate credit limits and payment terms.
Producing weekly collection letters, confirming correct addresses and dispatching to clients.
•Production of Statement of Accounts to Corporate clients.
•Day to day collection of debts by letter and email.
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