Farha Mukhashin

Manage all aspects of marketing operations Corporate business marketing activites and performance monitoring Assesss trends and determine actions to optimize performance for the companys social media Attending travel exhibitions to market and manage networking outside the country Provide reports for management on monthly deaprtment performance Manage and enhance relationships with Partners and Suppliers Worldwide Ensure department meets targets Cost predictions on marketing activities Coordinate various ad campaigns, events and other related activities Manage ads and campaigns on social media platforms Make calls to existing coorporate clients for service retention Client interactions Ensure client holiday packages are to Companys standard Maintain Companys Brand image through flyers, website, social media, calendars, and diaries

Implement costing systems to ensure smooth operations for the team Work directly with customers to create customized luxury holidays suitable to their needs Identify problems faced by the department and suggest solutions to Senior managers Implement strategies and targets Hiring and training new staff on the companys daily operations Implement consultative sales approach to design and sell customized tours. Designing creative customized safari and tour proposals to meet client expectations. Ensure roductivity tools are used, such as Microsoft Office suite of products (Word, Excel, Outlook), Hubspot, WETU, Smartsheet and more Consulting Customers on the best approach to their customized holiday trips to ensure a maximum value for their experience Developed and maintained a database of hotel information for use by all travelers Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies Attended familiarization (FAM) trips for better understanding of different destinations

Planned and arrangedtour packages, excursions, and day trips Organized MICE, corporateand FIT travel Booked reservations for travel, hotels, rental cars, and special events, such as tours and excursions Described trips to clients and gave details on required documents, such as passports and visas Gave advice on local, customs, and attractions Interacted with customers and suppliers on a daily basis Handled corporates on all their travel needs Wrote travel blog posts for the companys website Created readymade packagesfor both inbound and outboundtravel

Uniglobe Skylink and Travel Tours US Embassy Corporate Implant Office
2014 - 2016
Arranged travel for corporates and vacation customers Determined customers needs and preferences, such as schedulesand costs Booked safaris for both mid and high range customers Daily search on fare and schedule information Calculated total travelcosts for clients Booked reservations bound for flights, both domestic and international Described trips to clients and gave details on required documents, such as passports and visas Arranged weekly reportson sales Gave advice on local, customs, and attractions Made last minute alternative bookingarrangements if changes arise before or during the trip Dealt with customersthrough email phone and face to face on a daily basis and ensured that they were met with all their requirements