Customer Service Representative
Deliveroo
Total years of experience :9 years, 7 Months
Actively monitoring orders placed via Deliveroo up to completion.
Answering inbound calls and chats from customers, riders, and restaurants.
Proactively liaising with riders and restaurants to ensure orders run smoothly.
Providing feedback to relevant departments to help improve customer experience.
Investigating and resolving customer complaints and queries.
Responding to customer issues via email, phone and chat.
Execute service recovery initiatives to eliminate/lower customer churn.
Liaise with department managers in undertaking tasks relevant to current department needs (Customer Care Department).
Ability to use multiple systems and multitask in a fast paced environment.
Managing different partners and help them trouble shooting
Retaining Customers.
taking and forwarding calls.
application, renewal and cancellation of employee visas.
license renewal.
All Jafza related coordination.
issuing gate passes for CME visitors.
assisting the General Manager.
cheque collection and payment tracking.
pre-qualification with the potential clients.
applying for credit application to the vendors.
maintaining manhours and attendance sheet.
client coordination.
vendor evaluation.
issuing of purchase orders.
Preparing the shipping documents.
Facilitate the shipping of products from one destination to another.
Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay.
Facilitate the supply chain operations of the company.
Oversees inventory of goods.
Maintain the chain of orders and adapt the orders versus stock and average monthly sales
Follow up on timely delivery of shipments and reply to all clients' queries.
Ensure the New orders & shipments before the communicating delivery dates.
Took consultative approach to generating new business.
Promote the business to new and existing clients and secure new and repeat business by networking.
Visit prospective customer on a regular basis to take orders, confirm delivery details and stock levels
Manage sales operations, regularly monitor day-to- day operations, including checks on prospective clients, and
negotiations .
Maintain all sales activity on the CRM program on a Daily basis.
Provide customers with clarifications, answers queries, provides requested information and follows-up with customers.
Ensure all logistics related to sales, invoicing and delivery are in place.
Ensure timely collection of receivables from clients.
Perform other responsibilities and tasks as required or as directed by management from time to time.
Understanding the requirements from the hiring manager once the requirement is raised & approved
Sourcing from various channels of sourcing available (Naukri, Monster, LinkedIn, etc)
To conduct interviews, administer tests, roll out offer etc. (end to end recruitment activity)
Coordinate with HR Ops team for joining formalities of new candidates & schedule the induction program.
Volume hiring exposure with the ability to meet stiff targets within a defined timeline.
Sourced candidates for BPO and IT firms such as Wipro, Sutherland and Serco etc.
Political science and management
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