Farhad Khurshid

Working as a Senior Business Consultant with eChannel Branch of ServiceOntario, Ministry of Government Services to lead IT projects to improve online based government services

Key Accomplishments:
 Project management of Payment Card Industry (PCI) project to be compliant as a Service Provider, including IT systems audit, systems security and IT/Business process review for fraud prevention.
Liaised with Corporate Security Branch and Audit Oversight Unit to write business requirements documents for historical data scans and process documentation for credit card data security, IT forensics and fraud prevention.
Successful program/project management of Road User Safety project for ServiceOntario
 Project management of the Enterprise Public Self-Serve Appointments Booking System (EPSABS) and integration with Service Location Finder, a google map based application for ServiceOntario.
 First ever in Canada to launch Service Guarantee programs for Driver and Vehicle programs
 Migration and hand-over of application development projects based on ITSM principles
 Utilized capacity development theory to enhance processes to improve government service delivery
 Managing a team of technical, business and operational staff to develop business case and review of IT business requirements, test cases and coordination of DEV, UAT and PROD deployment.
 Change management and successful transfer of legacy system data to new application.
 Improved online services by project managing the agenda of modernization of government services
 Coordination of IT gating process, project procurement, status reporting and technical resources
 Service Level Agreement (SLA) and performance monitoring (KPIs) development of online services
 Successfully worked with various stakeholder groups and guided them to develop business requirements for I&IT cluster implementation and handover (service transition and operation).

Adjunct Faculty, Graduate program in Health Informatics and Project Management Present
Institute of Health Policy, Management and Evaluation (IHPME), University of Toronto, Canada

Information Technology Service Management (ITSM) 2010-Present
Course developer, School of Continuing Studies (SCS), University of Toronto, Ontario, Canada
Developing a course on Information Technology Service Management (ITSM) and using case study approach and experiential learning from sectors such as healthcare, financial services, public sector etc.

Foundations of project management, Business Analysis/Tools and Techniques (PMBOK, BABOK overview course) 2011-12
Senior Instructor, School of Continuing Studies (SCS), University of Toronto, Ontario, Canada
Teaching Business Analysis certificate courses geared towards CBAP designation offered by IIBA.
Teaching advanced certificate courses in Project Management with the School of Continuing Studies.

Working as a Business Planning Consultant with the Corporate Services Division, Ministry of Community Safety and Correctional Services to coordinate results-based management planning process and provide strategic business and financial analysis and advice to ensure programs are managed and run with accuracy, thoroughness and alignment with government priorities and directions.

Key Accomplishments:
➢ Coordinate timelines, communicate expectations, provide analytical advice and ongoing training and support to ensure central agency requirements are met by program areas e.g. Quarterly report
backs, reporting of risks and mitigation strategies, performance measures, budget and forecasts.
➢ Analyze Treasury Board submissions, business cases and financial reports to prepare briefings and recommendations to senior management in alignment with the strategic plan set by the government
➢ Prepare budget, new initiatives, presentation materials, speaking notes and Qs&As
➢ Respond to emerging issues and policy directions that potentially have funding requirements or financial impacts for corporate, ministerial, and government wide initiatives
➢ Provided advice and support to various working groups and participated in ministerial committees

Team Lead/Senior Costing Analyst 2008
Working as a senior costing analyst to plan, design and manage cost models for IT services for clients of Infrastructure Technology Services (ITS), at the Ministry of Government Services


➢ Establish scope, deliverables and project plan for new cost models e.g. IT service management
➢ Successful development of cost models in compliance with ITS costing framework
➢ Manage, update and review user-seat cost model on a quarterly basis and inform IT clusters of any change and implement accounting/changes for audit and controllership purposes
➢ Update quarterly Integrated Financial Information System (IFIS) data, cost models, dynamic driver data and analyze cost/recovery variance
➢ Provide project management and leadership coordination of various stakeholders in the development and management of the cost model
➢ Conduct IFIS query and analyze information for management decision-making and cost-modeling
➢ Research to obtain user-seat benchmarks and best practices data for trend analysis
➢ Experience in financial planning/analysis e.g. forecasting, variance analysis and service costing
➢ Update quarterly scorecard and collect Key Performance Indicator's (KPI) for scorecard reporting
➢ Present cost models to senior management and IT Executive Leadership team for implementation
➢ Provide excellent customer service and built successful relationship with various IT clusters

Coordinator, Corporate Projects & Initiatives 2003 - 2008
Working as a project coordinator to plan, design and manage centralized Corporate Support Services and Projects for Emergency Health Services (EHS) Branch at the Ministry of Health and Long-Term Care with regional operations.


➢ Coordinated the EHS audit exercise with the Ontario Auditor General's Office and branch management
➢ Successful development of policy and planning of Performance Measures and provided input on Strategic Overview, and Quarterly Results based Planning (RbP) process
➢ Consulted program managers to identify program level risks and formulate mitigation strategies
➢ Researched/analyzed business processes and corporate policies/procedures to develop business cases, reports, recommendations to senior management e.g. IFIS rollout business case
➢ Experience in financial planning/analysis e.g. forecasting, cost/benefit analysis, project budgeting
➢ Coordinated corporate initiatives to meet administrative and central agency requirements
➢ Analyzed human resources and statistical data to develop plans and recommend strategies
➢ Successful implementation of corporate projects e.g. Land Ambulance reorganization, Workforce Information Network (WIN) single incumbent project/HR reconciliation, Branch Service Recognition
➢ Provided staff training on Quality Service Standards, Workplace Discrimination and Harassment Prevention & Use of Information Technology and Business Improvement initiatives
➢ Provided executive support to various working groups and participated in inter-ministerial committees

Project Coordinator 2006 - 2007
Worked in a large project environment with the Office of Strategic Projects, Strategic Support Branch at the Ministry of Health and Long term Care, to assist the Transition Team with the ministry stewardship and realignment initiatives.


➢ Actively lead the decommissioning phase of the of regional office closure project
➢ Coordinated and prepared project plans/charters/status reports/communications using project management principles for Regional Directors on movable assets, facilities, equipment & procurement contracts and technology including information technology (IT) and telecom systems.
➢ Active team member to the public point of closure and physical/electronic records transfer project.
➢ Successfully worked with a multidisciplinary project team and systems specialists including INFOLINE/INFOGO/INFOWEB, Facilities Management Services, Office of the Corporate Chief Service Delivery, Health Services I&IT Cluster and the Local Health Integrated Networks (LHINs) relationship office to ensure all components of the project are completed as planned.
➢ Trained staff on project management principles and processes to improve project coordination

Human Resources Consultant 2003
Worked as a Human Resources Consultant providing full range of HR related advice/research to the staff in the Environmental Assessment and Approvals Branch (EAAB) at the Ministry of Environment.


➢ Supporting OPSEU/PEGO level recruitment, drafting the unit's HR strategy/Branch Learning Plan
➢ Consulting and liaising with Ministry HR consultants, branch management and branch HR assistants on a variety of HR issues and public sector reform projects.
➢ Preparing, reviewing and verifying WEAR forms for EAAB staff with respect to promotional rules,
merit and pay for performance increases.
➢ Ability to comprehend HR policies and practices and communicate the same to staff and management
➢ Used capacity development theory and practice to develop training stategies

Research Assistant 2001 - 2002
Canada-Indonesia Project Centre, Faculty of Environmental Studies, York University
Working with the centre to develop database to track reading resources, assets, payment of invoices