فرحان احمد خان خان

• Led and managed a cross-regional IT team (5 professionals) to oversee IT infrastructure operations, end-user support, and network connectivity across Saudi Arabia.

• Directed multiple IT infrastructure projects — from planning and implementation to rollout and post-deployment support — ensuring alignment with business and digital transformation goals.

• Managed IT vendors: negotiated contracts, validated invoices, and streamlined payments via the Document Management System (DMS).

• Oversaw DMS administration: handled user provisioning, customized approval workflows, and coordinated with third-level external support for system enhancements.

• Provided SAP MM (Material Management) support for the (P2P) cycle, including user assistance and password management.

• Implemented and rolled out IT Asset Management (ITAM) initiatives using tools like Symantec Endpoint Manager, McAfee ePO, Snipe-IT, ManageEngine, and ServiceNow, ensuring full asset lifecycle visibility and compliance. The stages covered from asset procurement, asset tagging, asset deployment to asset decommissioning and recycling.

• Effectively delivered IT Service Management (ITSM) by leveraging platforms such as ServiceNow, AR Remedy, and ManageEngine, ensuring seamless incidents, problems, and change management processes in alignment with ITIL best practices to enhance service quality, timely ticket’s resolution, monitoring SLA and resolution to achieve operational efficiency.

• Administered Microsoft 365 and Windows Domain environments, managing accounts, backups, and data recovery for critical systems and NAS storage infrastructure.

• Enhanced endpoint and device management through Microsoft Intune and SureMDM, ensuring device security, compliance, and operational efficiency across mobile courier devices (Honeywell EDA51/52).

• Drove digital transformation by integrating modern infrastructure management tools, improving IT governance, and enabling proactive system monitoring and automation.

• Directed end-to-end IT infrastructure operations across TNT, FedEx, and SAB Express networks in Saudi Arabia, encompassing branch offices, warehouses, gateways, and retail outlets. Led service delivery and infrastructure support ensuring high availability, reliability, and performance.

• Oversaw multi-vendor network connectivity with providers including Mobily, STC, and Zain, managing MPLS, DIA, Fiber, P2P, and 5G links. Successfully led disaster recovery and system restoration efforts during the 2017 TNT ransomware incident.

• Administered enterprise infrastructure systems, including Windows Servers, Active Directory, and Symantec Endpoint Protection, ensuring security compliance and system integrity. Deployed and maintained CA UniCenter for automated patch management and software updates.

• Delivered IT service management (ITSM) aligned with ITIL practices, overseeing user account administration, incident resolution, and change management through tools such as ManageEngine, ServiceNow, and ePDSM.

• Managed IT Asset Management services from procurement to decommissioning and recycling encompassing full asset life cycle using tools such as Manage Engine, McAfee EPO and Snipe-IT ensuring company policy, compliance and process transparency.

• Managed endpoint and mobile device security using MDM solutions and CA Privileged Access Management, ensuring secure connectivity and controlled privileged access across enterprise systems.

• Provided SAP and SRM user support across SAP-P2P, SAP-BW, SAP-FSCM, and SAP-R3 (AR & AP) modules, managing user provisioning, resolving incidents, and supporting business continuity.

• Led deployment and maintenance of mobile scanning solutions and scanning servers for shipment processing over GPRS/Wi-Fi, contributing to major system rollouts including FedEx Genesis 2 and MOFASA.

 Managed nationwide IT infrastructure for TNT Saudi Arabia, supporting software, hardware, and network operations across locations (Jeddah, Riyadh, Dhahran, etc.). Provided Level 1 support for DTC, routers,
gateways, switches, proxy devices, and P2P links. Maintained servers (Windows 2000/2003, NT4, UNIX, IBM Domino, CA Uni-center) and handled backups, user accounts, and Active Directory.

 Delivered end-user support for software/hardware issues across platforms (Mainframe, UNIX, Windows XP/2000/98SE). Administered LAN/WAN using Novell 5.1, Alcatel Lucent, VitalQIP (for managing IPs), and Cisco tools.

 Provided software, hardware, and network support to College of Education faculty, students, three computer labs, and classrooms, including installation, upgrades, troubleshooting, server maintenance, and backups.

• Provided software, hardware, and network support to College of Education
faculty, students, three computer labs, and classrooms, including
installation, upgrades, troubleshooting, server maintenance, and backups.

• Assisted with hardware and software installation across multiple
departments, maintained workstations and peripherals, provided user
support, set up a new computer lab, and participated in the NetWare
server migration from Novell 3.1 to 4.1.

• Assisted students with hardware/software issues and maintained College of Arts and Sciences four computer labs across campus and equipment namely printers, projectors, desktop pcs, laptops, MACs across campus.

• Helped students find on- and off-campus jobs, conducted typing/spelling
tests, managed job referrals and postings, updated the job system, and
hosted the daily Job Hunt radio show for SES on FM KNTU 88.1. Role