Farhan Ahmed

Credit card sales, Personal loan, Balance Transfer Facility

Compile reports regarding the performance of the staff.
Supervise I.T department for network issues.
Resolve queries regarding visa processing.
Making Reports

Was mainly responsible for Customer Service of all kinds of banking products, Quality Assurance of the call and support for Sales Department

Handling customers' inquiries, execution of transactions & logging complaints.

Escalating service & system related concerns

Provide best quality services of bank to consumer and commercial clients.

Daily escalates all Pakistan ATM-Machines.

Updates internal web based help file system.

Call costumers for their address verifications.

Compile reports.

Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases.

Stays current on software updates and other technologies and train the new staff

Test website and work with team to fix database and design errors.

Organizing and storing paperwork, documents and computer-based information.

Liaising with colleagues and external contacts to book travel and accommodation.

Trouble shooting all network issues within cafe

To develop off-site sales opportunities in line with Retail strategy.

Trouble shooting all hardware/software issues within cafe

Set up wholesale opportunities.

Performed special investigation tasks to minimize the risk.

Recommended improvements in products, service, or billing methods and procedures to prevent future problems.