customer relationship executive
Communication legal translation
Total years of experience :3 years, 10 Months
• Doing market research for service
• Making market segmentation for service and customer
• Making list of target Customer
• Prepare Email marketing and marketing templates
• Prepare presentation on power point
• Taking Appointment from customer
• Cold calling to customer
• Building good and lasting relation with customers
• Answer & follow-up all queries by phone, or mail (Ms. Outlook)
• Maintain all record and updating in Ms. Excel, Ms. Word & PDF file.
• Sending progress report to boss
• Visit organization, store, malls, to demonstrate product and service.
• Set up and arrange all display to attract attention of prospective customers.
• Interact with customer in a timely, professional and engaging manner.
• Give product sample or token gifts to customer and distributes handbills, brochures.
• Instruct customer in alteration of product.
• Build lasting relationship with customer
• Develop list of prospective clients from source
• Suggest product improvement to management and product to purchase to customer.
• Prepare report of product and service.
• Perform daily department sales position maintenance tasks including making outbound phone calls, taking inbound phone calls, sending/ answering customer emails,
• Work as team player
• Working on CRM
• Handling inbound and outbound calls
• Taking all informative data from customer
• List their property in our own site
• Send leads to the customer as their requirement
• Taking appointment from customer
• Pitch them for payment
• Handling a high volume of customer enquiries
• Built good relation with old and new customer
• Giving our best service as match with their requirement
• Making follow-up calls
• Maintain all data in excel sheet
• Giving full explanation to customer about material
• Making up accurate sales quotation
• Performa invoice, Invoice, Packing list, Etc
• Coordinate with service department, delivery department Etc.
• Tracking sales orders to ensure that they are scheduled and sent out on time
• Responding to sales queries via phone, e-mail and in writing
• Collect payment from customer
• Follow up with old client
Maintain all record in system