farheen فاطمة

• Working with Gulf Resources General Trading Company (GRTC) from 2011 to till date as an Admin Asst cum Sales Coordinator.

• Worked with General Trading Company (GTC) from 2010 to 2011 as an Administrative Assistant.

• Worked with Al-Muzaini Exchange Company from 2006 to 2010 as a Customer Service Executive.

JOB RESPONSIBILITIES (ADMIN & SALES):
• Maintaining the general filing system and files all correspondence.
• Coordinating with the employees for medical, visa, accommodation issues, e.t.c.
• Maintain an adequate inventory of office supplies.
• Looking after the requirements with internal departments / divisions.
• Responsible for maintaining the Timesheet.
• Dispatching and receiving the documents on behalf of company.
• Preparing reports and presentation for client review.
• E-mail responses to client questions & requests and file confidential sales / service contracts and customer paper works.
• Responsible for update the status of sales orders and generates daily / weekly and monthly reports.
• Responsible for establishes and maintain stock record and other documents.
• Follow up with customers regarding the invoices and other billing issues.

JOB RESPONSIBILITIES (CUSTOMER CARE):
• An Authorized Signature holder, Point of contact for business forefront.
• Understanding customer requirements and finding the best possible solutions.
• Formatting of swift messages.
• Communicating with Foreign banks for status of payments and queries.
• Executing amendments and stop payment request.
• Assisting branches in day-to-day activities, coordinating with branches in critical situation.
• Issuance of Cashier Orders.
• Customer dealings and Cash Teller.

PERSONNEL DETAILS:


PASSPORT #: K 3652515
PLACE OF ISSUE: KUWAIT
DATE OF EXPIRY: 18-Feb 2022