فريد صفير

• Created and developed materials for training in the Automotive Industry.
• Facilitated various trainings, workshops and webinars in Auto-business related subjects to increase employee day to day performance.
• Analyzed sales and performance data of clients and developed training goals to focus on improvement.
• Conferenced with individual workers in order to evaluate progress and address concerns.
• Assessed the performance of Sales and Service employees using a standard rating system in regional competitions.
• Collaborated in new product launch events.
• Managed various translation projects from English to Arabic and French for different manufacturers.

• Lead automotive training, coaching, and consulting initiatives for OEMs, importers, and dealership networks across the MENA region,
combining strategic program design, operational consulting, facilitation, performance assessment, and leadership coaching.
• Designed and delivered sales, aftersales, product knowledge, customer experience, technical and leadership development programs
across classroom, webinar, virtual classroom, and on-the-job formats.
• Developed more than 12, 600 automotive professionals through over 1, 000 training sessions, supporting capability improvement
across
sales, service, technical, and customer-facing dealership functions.
• Built and facilitated train-the-trainer programs that strengthened internal training capability and supported sustainable knowledge
transfer within OEM and dealership networks.
• Assessed sales and service team performance through standardized rating systems, mystery shopping frameworks, certification
activities, and regional competitions.
• Supported customer satisfaction improvement initiatives in showroom and service reception environments by coaching frontline
teams on process quality, communication, and customer handling.
• Managed English-to-Arabic/French localization projects for leading OEM clients, ensuring technical accuracy, cultural relevance, and
learner accessibility.

• Diagnosed and repaired complex vehicle systems across Audi platforms, applying OEM procedures, advanced diagnostic tools, and
service standards to support high-quality workshop output.

Diagnose repair and verify after rectification the faults and defects in mercedes-benz vehicles

• Troubleshot electrical, hydraulic, pneumatic, and mechanical vehicle systems in line with Mercedes-Benz standards.
• Used the XENTRY diagnostic platform to test circuits, analyze faults, document findings, and prepare technical reports while
maintaining strict workshop quality and safety standards.

Technician at GMC workshop

• Used advanced scan tools to read, analyze, and diagnose vehicle faults, supporting efficient repair processes and service team
productivity.

technician in workshop

• Performed routine maintenance and complex repairs, including removal and installation of major assemblies, while applying
specialist and power tools in line with workshop procedures and safety standards.