Operations Manager
Concordia DMCC
Total years of experience :22 years, 11 Months
• Developed strategic plan and departmental goals to maximize workflow and meet the needs of other departments in the organization.
• Directing staff results by coaching and counseling employees and planning, monitoring, and appraising job performance.
• Proactively managing all facility services in accordance with all account and client standard processes and procedures, by supervising customer satisfaction. Ensuring all site management and operations practices are in compliance with all client standards.
• Performing monthly reporting, forecasting, and asset management on all sites.
• Spearhead sustainability programs that support organizational priorities and achieve savings.
• Oversee development and update of emergency preparedness/disaster recovery/business resumption plans and execution.
• Research and identify operational difficulties at each facility to provide detailed recommendations.
• Responsible for managing budgets and ensuring cost-effectiveness.
• Responsible for participating in recruitment and staff selections.
• Provide strategic leadership across the contracts, leading the delivery of significant profitable growth through new and existing client contracts and relationships.
• Responsible for leading innovation across all technical and soft services; including identifying opportunities for organic growth and new business.
• Client development and retention through pro-actively building long lasting client relationships.
• Responsible to lead and grow the operations team members to deliver all contractual requirements and encourage idea generations to improve service delivery.
• Manage and direct the operations of facilities managers and multi-discipline team within Facilities including mentoring, coaching, counseling, training, evaluating and coordinating their work.
• Responsible to drive operational excellence; in order to minimize the overall operating cost of the facility.
• Tracking and monitoring performance metrics and indicators for the site; identifying and implementing improvements.
• Conducting site / facilities visits and equipment inspections on a routine basis to ensure optimal facility and equipment operations, including compliance with applicable contractual requirements.
• Preparing and presenting reports to the Senior Management.
• Liaising with all other departments to ensure all deliverables have been successfully achieved.
• Responsible for the operations of the companies After-Sales and Services dept.
• Responsible for providing total FM solutions for SKM own facilities which includes SKM offices, factory, showrooms & labour accommodations.
• Carry out fit-out and retro fit works ensuring minimum disruption to SKM core activities.
• Appointing and managing of subcontractor for in-house projects.
• Measure, monitor and drive achievement of all Operational metrics and provide appropriate reporting and analysis.
• Coach and manage the technical team to maximize their performance, engagement & achievement of company’s objectives.
• Facilitating and ensuring of Warranty Claims are processed Intime to ensure total customer satisfaction.
• Organizing the day-to-day FM requirements of the company.
• Managing and delivery all of hard and soft services.
• Managing of External Service Contract such as AMC, repair and replacement works.
• Evaluates work load and schedules service work in a way that best utilizes manpower and maximizes profits.
• Resolves customer issues & complaints to ensure customer satisfaction.
• Generates reports and measures of departmental operations.
• Prepare new and amend existing department policies and procedures to meet department goals, client satisfaction and ensure a health working environment.
• Preparing and implementing of new process flows as part of internal consultancy that will increase the efficiency of the department.
• Assisted in development of new Enterprises Asset Management software to increase work efficiency and department productivity.
• Provide managerial, technical, and engineering expertise in all functionality of the building services systems, leading and guiding technical teams in carrying out the operation and maintenance within the property on a 24/7 basis.
• Provisioning of labour and parts and the input of the specialist service delivery partners to ensure that all works are completed in a timely manner with no disruption to the Clients services.
• Managing execution of fit-out, retrofit and modification job.
• Ensure all works are be carried out in accordance with the required PPM to meet KPI`s, statutory requirements and Company procedures. Ensuring compliance with HSE and QA/QC policies so as not to interfere with client activities and achieve full customer satisfaction.
• Financial forecasting/budgeting.
• Motivate and coordinate with employees, as well as deal with any disciplinary issues that may come up.
• Analyze specific needs, select appropriate and develop appropriate personnel as well as the system and procedures.
• Reviewing existing FM arrangements, and where necessary making recommendations for change and preparing documents to put out tenders for contractors.
• Project management, supervising & coordinating work of contractors.
• Checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies.
• Develop, implement and manage systems such as Preventive and Predictive maintenance to improve efficiency, reduce operation expenses & ensure compliance to company policy and procedures.
• Control maintenance operation portfolio and implemented strategies to improve planned preventive maintenance programs, building repairs and service contract deliverability.
• Trained operation and maintenance team in performing troubleshooting of facilities.
• Interface with Client, subcontractor and staff on regular basis to maximize facility management performance, identifying and implementing effective processes.
• Maintaining impressive productivity and minimizing downtime by planning, coordinating and directing all maintenance operations.
• Review operational procedures and forms with the team members including work orders, inspection/ audit reports.
• Develop targeted physical asset management strategy and facilitate effective business continuity and emergency response plan procedures and activities for operation recovery, building evacuations and other emergency scenarios.
• Managing the entire project and directly reporting to the Senior Operations Manager.
• Planning and executing of preventive maintenance activities on sites.
• Carrying out site inspection to maintain the service standards maintaining the KPI and applying new measures to improve service performance.
• Supervising execution of fit-out works for du telecom retail outlets and offices through in-house or subcontracted manpower.
• Material and manpower planning for retrofit and maintenance jobs.
• Providing FM solutions for EO (Engineers Office) which include MEP equipment replacement/ modification jobs and minor civil jobs.
• Liaising with subcontractors for specialized services.
• Acted as liaison between maintenance, engineering & contractors.
• Manage, design & supervise all mechanical, electrical, civil services.
• Carried out Energy Cost Reduction, Analysis and Implementation.
• Equipment Replacement or Upgrade.
• Ordering of Materials related to the job for all the branches.
• Operating and update CMMS software (Concept 500).
• Supervise employees’ duties include assigning, reviewing and evaluating work.
• Preparing special and periodic reports as required for operation.
• Specialized in handling jobs for BMS systems, IT related works, electrical, mechanical works and managing small projects.
• Handling supervising of all operations task related to MEP & civil works.
• Coordinate/schedule repairs to minimize downtime and user inconveniences, priority of building need; performs routine system/unit inspections and documents deficiencies for maintenance / repair requirements.
• Handling of retrofit and modification job, including preparing of the BOQ, work scheduling, assigning of subcontractor and ensuring timely completion for the projects.
• Coordinate with Subcontractor regarding the progress of work.
• Schedule and dispatch Service Mechanics to Customers facilities efficiently.
• Update/maintain preventative maintenance schedules & agreements.
• Perform preventive maintenance inspections.
Done through distance education, Examinations conducted in Mumbai- India