Customer Service Executive / Enquire Sales Executive
IQPC Middle East
مجموع سنوات الخبرة :4 years, 11 أشهر
Lead Management, Customer Service Support Managing the main switchboard line and a number of email inboxes Inbound Calls, enquiries and registration inboxes. Filtering enquiries and passing to the relevant department quickly by efficiently coordinating directly with customers face to face who wish to register as delegates. Referred unresolved customer grievances or special requests to designated departments for further investigation Liaising with different teams within the business to identify the origin of customer support issues and improving related processes to improve customer experience
Communicating event changes with delegates when required Revising invoices/Creating pro forma invoices if and when required. Delivered prompt and professional solutions for customer inquiries via direct contact, phone, email, online chat etc.
Customer Support, Tele Sales, Client Coordination Serving as a human Voice and Personality behind Aseel Islamic Finance by providing quality Customer service with great TENACITY AND CLOSING ABILITY. Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Making sales though Tele Communications (Outbound Callings up to 130 calls per day) to database prospective customers lists by achieving the sales target.
Being a point of escalation for all Sales and Customer Service Issues by documenting required information through CRM system application. Positioned in Etisalat Head Office where in properly diagnosing customer needs and proactively educating them about the features and benefits of ASEEL BUSINESS PLATINUM CREDIT CARD with Etisalat Benefits for SME CUSTOMERS OF ETISALAT.
•To remain as a basic point of contact for customers in the front desk with an approachable nature.
•Client Service, Customer Support, Tele Sales Building sustainable relationships of trust through open and interactive communication with Customers. Responsible for reaching prospective managers, senior Management or key decision makers with the purpose of making sales through TELE SALES by presenting Listaproperty.com's promotional benefits. Maintained client profiles, institutional databases, and master files for both current and new clients. Submitting the monthly feedback report with customer’s reviews to the management after analysis & personal Comments.
Comprehensive database development using cloud CRM software called “Salesforce”
- Team leader and trainer to the new comers
- Responsible for In-going and outgoing international calls
- Developed databases for clients
- Tele-sales and tele-marketing
- Basic computer and network trouble-shooter
- Generate daily end of day reports